Guided Selling
Help customers find and purchase the right products online – with confidence.
Get a sneak peek
Guided Selling has allowed us to engage with our audience in a totally new way. Following the initial set up, we were able to help each visitor find the perfect Father’s Day gift quickly and easily, without lifting a finger.
Joanna Lewis
Founder in Parkin & Lewis
We get it. It’s hard to engage customers online.
But you’d never stock a bricks and mortar store with hundreds of products and leave your customers to figure it out on their own… right?
Beat choice overload
Know that feeling when you’re browsing a thousand products online with no clue how to choose? Yep, so does your customer.
Guide customers through the buying journey. Pick up on their cues and deliver smart product recommendations based on their behaviour.
- Help with product discovery. Make smarter product recommendations to inspire your customers.
- Simplify the buying process. Make browsing more efficient by highlighting your most relevant products.
- Prevent overwhelm. Make it easier to choose with a streamlined product set personalised to every customer.
Shorten the buying journey
Help your customers in the discovery and research phase to shorten the time-to-buy.
Simulate an in-store consultation and pass on your brand’s product knowledge to help your customers choose the perfect product for them.
- Help customers during the research phase. Create automated consultations to educate customers on your product set.
- Demystify your product specs. Recommend solutions to problems, no jargon-knowledge required.
- Guide purchases with decision flows. Ask a series of multiple-choice questions to guide them to the perfect product.
Understand your customers
Gather customer data to find out why your customers are choosing some products over others.
By asking customers what they’re looking for, you can access insights to optimise everything from your merchandising to your marketing campaigns.
- Receive direct feedback. Remove the guesswork, get product and behavioural insights straight from the source.
- Access zero-party or ‘declared’ data. Understand more about your customers – on their terms.
- Get actionable insights. Remerchandise your site, optimise your product descriptions or create new marketing campaigns based on your customers’ needs.
Trusted by 1,000+ businesses, big and small
” Ve’s Digital Assistant provided a fast and effective way of gaining valuable customer feedback to help improve our engagement and offering “
Katrina But, eCommerce Manager
Discover what your Digital Assistant can do
Guided Selling
Simulate in-store consultations to reduce the time-to-buy
Help customers find and purchase the right products online with guided selling.
- Beat choice overload with streamlined product recommendations to increase conversions
- Automate consultations to help customers during the research phase, converting them faster
- Gather direct customer feedback to get actionable insights. Use this data to optimise everything from site merchandising to marketing campaigns
Personalisation
Create truly personalised experiences to increase order values
Tailor each customer journey using cues from their past interactions, current context and predicted intent.
- Make smarter product recommendations using individual behaviour cues to increase conversions
- Remember returning visitors to upsell and cross-sell more effectively
- Increase ad spend efficiency with personalised ad-to-website journeys
Conversion Optimisation
Pick up on behavioural cues to increase conversions
Deliver smart, timely content to keep customers engaged and increase conversions.
- Reduce cart abandonment by responding in real-time to exit intent
- Protect your margins with smarter promotional code usage and implementation
- Get direct feedback to make data-driven decisions that improve site-wide conversion
Discover how AfB achieved an 88% increase in their website conversion rate in half a year with Ve’s Digital Assistant!
Read the case study
Ready to help your customers
when they need it most
Promotional Code
Protect your margins with smarter discounting strategies
You don’t have to offer crazy deals to make promocodes worth your while. Even small incentives can be enough to sway a would-be shopper in your direction.
Email Subscription
Collect emails and build your subscriber lists
Make a good first impression, boost brand reach & increase subscriber rates with a clear and timely value exchange.
Digital Assistant Hub
Create a cohesive experience with all your stuff in one place
Store messages, recommendations, promo codes, and other content in one convenient place, so your customers can always find exactly what they’re looking for.
Promotional Code
Protect your margins with smarter discounting strategies
You don’t have to offer crazy deals to make promocodes worth your while. Even small incentives can be enough to sway a would-be shopper in your direction.
Expand your expertise
Our consultative client success managers work with you to optimise your conversions.
Integrate with your brand
Customise your Digital Assistant to natively align with your website, audience, and brand.
Experiment with agile testing
Quickly implement new campaigns to test and learn with minimal internal resource.
Get up and running, fast
Get the Digital Assistant live on your site in a matter of days, with our fully managed service.
Never compromise load times
Our single line of code loads last, never affecting the speed of your site.
Skip the training
There’s no platform to learn – our client services take care of campaign building and reporting.
Joined-up experience
Deliver smarter, more unified, increasingly connected solutions across the journey.
Always a friendly face
Build common and consistent design patterns to create a positive association with your brand.
Never ‘in your face’
Working alongside your website, users can interact with the page whilst being assisted at the same time.
Available 24/7
Always-on support and inspiration your customers need – as they move from prospect to purchase.
The power of choice
Give customers the flexibility and control to engage in their own time and on their own terms.
More than a message
Create a conversation by imitating the behaviours of an in-store shopping assistant.
