{"id":17933,"date":"2023-01-25T13:48:01","date_gmt":"2023-01-25T13:48:01","guid":{"rendered":"https:\/\/vibetrace.com\/?p=17933"},"modified":"2023-02-15T09:10:04","modified_gmt":"2023-02-15T09:10:04","slug":"net-retention-score","status":"publish","type":"post","link":"https:\/\/vibetrace.com\/zh\/\u6de8\u4fdd\u7559\u5206\u6578\/","title":{"rendered":"\u6de8\u4fdd\u7559\u5206\u6578"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<p><strong>\u6de8\u4fdd\u7559\u5206\u6578 (NRS)<\/strong> \u662f\u4e00\u500b\u7528\u4f86\u8861\u91cf <strong>\u8861\u91cf\u5ba2\u6236\u4fdd\u7559\u610f\u9858<\/strong>\u3002\u5b83\u8861\u91cf\u5ba2\u6236\u8cfc\u8cb7\u5f8c\u7684\u9ad4\u9a57\u4e26\u5e6b\u52a9\u9810\u6e2c\u4fdd\u7559\u7387\u3002<\/p>\n\n\n\n<p>\u9019\u662f\u8861\u91cf\u5ba2\u6236\u518d\u6b21\u5f9e\u60a8\u7684\u516c\u53f8\u8cfc\u8cb7\u610f\u9858\u7684\u4e00\u7a2e\u65b9\u6cd5\u3002 <\/p>\n\n\n\n<p><\/p>\n\n\n<div class=\"gb-grid-wrapper gb-grid-wrapper-ea7203a8\">\n<div class=\"gb-grid-column gb-grid-column-cc3750d1\"><div class=\"gb-container gb-container-cc3750d1\"><div class=\"gb-inside-container\">\n<div class=\"gb-container gb-container-e183e0de\"><div class=\"gb-inside-container\">\n\n<p class=\"gb-headline gb-headline-a0f29df1 gb-headline-text\">\u4ec0\u9ebc\u662f\u6de8\u4fdd\u7559\u5206\u6578<\/p>\n\n\n\n<p>\u8a72\u6307\u6a19\u7531\u6211\u5011\u516c\u53f8 Vibetrace \u5275\u5efa\u3002\u5b83\u53ef\u4ee5\u514d\u8cbb\u7528\u65bc\u60a8\u7684\u71df\u92b7\u6d3b\u52d5\u3002 Vibetrace \u63d0\u4f9b\u958b\u7bb1\u5373\u7528\u7684\u89e3\u6c7a\u65b9\u6848\u4f86\u8a08\u7b97\u5b83\uff0c\u5e02\u5834\u4e0a\u9084\u6709\u5176\u4ed6\u89e3\u6c7a\u65b9\u6848\u53ef\u4ee5\u505a\u5230\u9019\u4e00\u9ede\u3002<\/p>\n\n\n\n<p>\u9019\u662f\u4e00\u500b\u975e\u5e38\u7c21\u55ae\u7684\u554f\u984c\uff0c\u60a8\u61c9\u8a72\u5728\u8cfc\u8cb7\u5f8c\u8a62\u554f\u5ba2\u6236\uff0c\u4ee5\u5e6b\u52a9\u60a8\u7acb\u5373\u627e\u5230\u6709\u95dc\u5ba2\u6236\u662f\u5426\u9858\u610f\u518d\u6b21\u5411\u60a8\u8cfc\u8cb7\u7684\u7b54\u6848\u3002<\/p>\n\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n\n<p>\u6b64\u5206\u6578\u53ef\u5e6b\u52a9\u60a8\u5728\u7279\u5b9a\u6642\u9593\u6bb5\u5167\u7559\u4f4f\u66f4\u591a\u5ba2\u6236\u3002 <\/p>\n\n\n\n<p>\u5206\u6578\u7684\u8a08\u7b97\u65b9\u6cd5\u662f\u7528\u8868\u793a\u6703\u518d\u6b21\u5411\u60a8\u8cfc\u8cb7\u7684\u5ba2\u6236\u6578\u91cf\u6e1b\u53bb\u8cfc\u8cb7\u5f8c\u4e0d\u6eff\u610f\u7684\u5ba2\u6236\u6578\u91cf\u3002<\/p>\n\n\n\n<p>NPS \u662f\u4e00\u500b\u65e8\u5728\u8861\u91cf\u5ba2\u6236\u9ad4\u9a57\u7684\u6307\u6a19\u3002\u9996\u5148\uff0c\u60a8\u554f\u5ba2\u6236\u4e00\u500b\u7c21\u55ae\u7684\u554f\u984c\uff1a<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>\u201c\u60a8\u6703\u518d\u6b21\u5f9e\u6211\u5011\u9019\u88e1\u8cfc\u8cb7\u55ce\uff1f\u201d<\/strong><\/p>\n<cite>\u7b54\u6848\u61c9\u8a72\u662f\u201c\u662f\u201d\u3001\u201c\u5426\u201d\u6216\u201c\u4e5f\u8a31\u201d\u3002<\/cite><\/blockquote>\n\n\n\n<p><strong>\u6de8\u4fdd\u7559\u5206\u6578<\/strong> = \u9867\u5ba2\u8aaa <strong>\u6703\u8cfc\u8cb7<\/strong> \u518d\u6b21 \u2013 \u9867\u5ba2\u8aaa <strong>\u4e0d\u6703\u8cfc\u8cb7<\/strong> \u518d\u6b21<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u70ba\u4ec0\u9ebc\u6de8\u4fdd\u7559\u5206\u6578\u5f88\u91cd\u8981\uff1f<\/h3>\n\n\n\n<p>\u5982\u679c\u5ba2\u6236\u5c0d\u7576\u524d\u696d\u52d9\u611f\u5230\u6eff\u610f\uff0c\u5b83\u53ef\u4ee5\u5e6b\u52a9\u60a8\u5feb\u901f\u7372\u5f97\u7b54\u6848\u3002\u60a8\u53ef\u4ee5\u5728 3 \u500b\u91cd\u8981\u6642\u523b\u63d0\u51fa\u9019\u500b\u554f\u984c\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u7b2c\u4e00\u6b21\u8cfc\u8cb7\u5f8c\u3002 <\/strong>\u60a8\u6703\u767c\u73fe\u7684\u5927\u591a\u6578\u898b\u89e3\u90fd\u8207\u7d50\u8cec\u6d41\u7a0b\u6709\u95dc<\/li>\n\n\n\n<li><strong>\u7b2c\u4e8c\u6b21\u8cfc\u8cb7\u5f8c\u3002 <\/strong>\u60a8\u5df2\u7d93\u9032\u884c\u4e86\u7b2c\u4e8c\u6b21\u8cfc\u8cb7\uff0c\u4f46\u662f\u4e0b\u4e00\u6b21\u5462\uff1f\u4ed6\u5011\u5df2\u7d93\u5411\u60a8\u652f\u4ed8\u4e86\u5169\u6b21\u8cbb\u7528\uff0c\u56e0\u6b64\u898b\u89e3\u5c07\u5e6b\u52a9\u60a8\u8207\u5ba2\u6236\u5efa\u7acb\u9577\u671f\u95dc\u4fc2<\/li>\n<\/ul>\n\n\n\n<p>\u60a8\u9700\u8981\u89e3\u6c7a\u7684\u7b2c\u4e8c\u500b\u554f\u984c\u53ef\u4ee5\u6709\u5169\u500b\u7248\u672c\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u958b\u653e\u5f0f\u554f\u984c\uff0c\u53ef\u81ea\u7531\u8f38\u5165\uff1a\u6211\u5011\u53ef\u4ee5\u505a\u5f97\u66f4\u597d\u55ce\uff1f\u60a8\u559c\u6b61\u6211\u5011\u7684\u54ea\u4e9b\u65b9\u9762<\/li>\n\n\n\n<li>\u5411\u4ed6\u5011\u63d0\u4f9b\u9078\u9805\u5217\u8868\uff0c\u8b93\u4ed6\u5011\u53ea\u9700\u55ae\u64ca\u4e00\u4e0b\u5373\u53ef\u9078\u64c7<\/li>\n<\/ul>\n\n\n\n<p>\u6211\u5011\u5efa\u8b70\u5617\u8a66\u9019\u5169\u500b\u9078\u9805\uff0c\u770b\u770b\u54ea\u4e00\u500b\u80fd\u70ba\u60a8\u5e36\u4f86\u6700\u591a\u7684\u7b54\u6848\u3002<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u8207\u6de8\u4fdd\u7559\u7387\u7684\u5dee\u7570<\/h2>\n\n\n\n<p>\u6de8\u4fdd\u7559\u7387 =\uff08\u6700\u7d42\u5ba2\u6236 \u2013 \u65b0\u5ba2\u6236\uff09\/\u521d\u59cb\u5ba2\u6236 * 100<\/p>\n\n\n\n<p>\u4f8b\u5982\uff0c\u5982\u679c\u4e00\u5bb6\u516c\u53f8\u5728\u4e00\u500b\u6642\u671f\u958b\u59cb\u6642\u64c1\u6709 100 \u500b\u5ba2\u6236\uff0c\u7d50\u675f\u6642\u64c1\u6709 110 \u500b\u5ba2\u6236\uff0c\u4e26\u4e14\u5728\u6b64\u671f\u9593\u7372\u5f97\u4e86 10 \u500b\u65b0\u5ba2\u6236\uff0c\u5247\u5176\u6de8\u4fdd\u7559\u5f97\u5206\u5c07\u70ba\uff1a(110 \u2013 10) \/ 100 = 1.0 \u6216 100%\u3002 <\/p>\n\n\n\n<p>\u9019\u8868\u660e\u8a72\u516c\u53f8\u80fd\u5920\u4fdd\u7559\u6240\u6709\u5ba2\u6236\u4e26\u4e14\u6c92\u6709\u5931\u53bb\u4efb\u4f55\u5ba2\u6236\uff0c\u540c\u6642\u9084\u7372\u5f97\u4e86\u65b0\u5ba2\u6236\u3002<\/p>\n\n\n<div class=\"gb-container gb-container-7b568b8d\"><div class=\"gb-inside-container\">\n\n<div class=\"gb-headline gb-headline-88b6c416 gb-headline-text\">\u9700\u8981\u5ba2\u6236\u4fdd\u7559\u65b9\u9762\u7684\u5e6b\u52a9\u55ce\uff1f<\/div>\n\n\n\n<div class=\"gb-headline gb-headline-01d03e37 gb-headline-text\">\u6211\u5011\u53ef\u4ee5\u901a\u904e\u5ba2\u6236\u6578\u64da\u5eab\u548c\u71df\u92b7\u81ea\u52d5\u5316\u670d\u52d9\u5e6b\u52a9\u60a8\u63d0\u9ad8\u5ba2\u6236\u4fdd\u7559\u7387\u3002<\/div>\n\n\n<div class=\"gb-button-wrapper gb-button-wrapper-b6496486\">\n\n<a class=\"gb-button gb-button-4f70dbbd gb-button-text vt-register vt-track-click\" href=\"https:\/\/vibetrace.com\/zh\/\u63d0\u9ad8\u5ba2\u6236\u4fdd\u7559\u7387\/\">\u4e86\u89e3\u66f4\u591a<\/a>\n\n<\/div>\n<\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">\u6de8\u4fdd\u7559\u5206\u6578\u516c\u5f0f<\/h2>\n\n\n\n<p><strong>\u6de8\u4fdd\u7559\u5206\u6578<\/strong> =\uff08\u8868\u793a\u6703\u518d\u6b21\u8cfc\u8cb7\u7684\u9867\u5ba2 \u2013 \u4e0d\u6703\u518d\u6b21\u8cfc\u8cb7\u7684\u9867\u5ba2\uff09* 100<\/p>\n\n\n\n<p>\u6de8\u4fdd\u7559\u5206\u6578\u70ba 100% \u610f\u5473\u8457\u8a72\u516c\u53f8\u5728\u4fdd\u7559\u5ba2\u6236\u65b9\u9762\u8868\u73fe\u826f\u597d\uff0c\u800c\u5206\u6578\u70ba 0% \u5247\u610f\u5473\u8457\u8a72\u516c\u53f8\u9762\u81e8\u6c92\u6709\u4efb\u4f55\u91cd\u8907\u92b7\u552e\u7684\u98a8\u96aa\u3002<\/p>\n\n\n\n<p>\u6de8\u4fdd\u7559\u5206\u6578\u5c0d\u65bc\u4efb\u4f55\u4f01\u696d\u4f86\u8aaa\u90fd\u662f\u4e00\u500b\u91cd\u8981\u6307\u6a19\uff0c\u56e0\u70ba\u5b83\u662f\u4f01\u696d\u5065\u5eb7\u72c0\u6cc1\u53ca\u5176\u9577\u671f\u4fdd\u7559\u5ba2\u6236\u80fd\u529b\u7684\u95dc\u9375\u6307\u6a19\u3002<\/p>\n\n\n\n<p>\u9ad8\u6de8\u4fdd\u7559\u5206\u6578\u662f\u4e00\u500b\u597d\u5146\u982d\uff0c\u8868\u660e\u8a72\u516c\u53f8\u6b63\u5728\u70ba\u5176\u5ba2\u6236\u63d0\u4f9b\u50f9\u503c\u4e26\u4e14\u4ed6\u5011\u5c0d\u670d\u52d9\u611f\u5230\u6eff\u610f\u3002\u5f97\u5206\u9ad8\u5c07\u6c7a\u5b9a\u5ba2\u6236\u518d\u6b21\u5149\u9867\u8a72\u516c\u53f8\u4e26\u518d\u6b21\u8cfc\u8cb7\u3002<\/p>\n\n\n\n<p>\u53e6\u4e00\u65b9\u9762\uff0c\u8f03\u4f4e\u7684\u6de8\u4fdd\u7559\u5206\u6578\u8868\u660e\u8a72\u516c\u53f8\u5728\u7559\u4f4f\u5ba2\u6236\u65b9\u9762\u5b58\u5728\u554f\u984c\uff0c\u61c9\u8a72\u8abf\u67e5\u767c\u751f\u9019\u7a2e\u60c5\u6cc1\u7684\u539f\u56e0\u4e26\u63a1\u53d6\u63aa\u65bd\u6539\u5584\u9019\u7a2e\u60c5\u6cc1\u3002<\/p>\n\n\n<div class=\"gb-container gb-container-4fe8fb59\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-4e3009e9\">\n<div class=\"gb-grid-column gb-grid-column-2156c324\"><div class=\"gb-container gb-container-2156c324\"><div class=\"gb-inside-container\">\n\n<p class=\"gb-headline gb-headline-becb76a4 gb-headline-text\">\u60f3\u4e86\u89e3\u71df\u92b7\u7684\u6700\u65b0\u52d5\u614b\u55ce\uff1f<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-d0253076 gb-headline-text\">\u8a02\u95b1\u6211\u5011\u7684 Retail CX \u96fb\u5b50\u5831\uff01<\/p>\n\n\n<div class=\"gb-container gb-container-d5704067\"><div class=\"gb-inside-container\">\n<div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/01\/image-2-1024x1024.png\" alt=\"\" class=\"wp-image-17448\" style=\"width:237px;height:237px\" srcset=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/01\/image-2.png 1024w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/01\/image-2-300x300.png 300w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/01\/image-2-150x150.png 150w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/01\/image-2-768x768.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div><\/div>\n\n\n<p class=\"gb-headline gb-headline-ef94572a gb-headline-text\">\u8207\u512a\u5316\u60a8\u7684\u6578\u5b57\u6536\u5165\u771f\u6b63\u91cd\u8981\u7684\u4e8b\u60c5\u4fdd\u6301\u806f\u7e6b\u3002<\/p>\n\n\n\n<form style=\"width:100%; display:block; text-align:center; margin:0px auto 20px auto\" action=\"https:\/\/pages.vtcdn.net\/lists\/213\/2626\/0MOEaLRBEknB\/subscribe\" name=\"blue_woman\" method=\"POST\" target=\"_blank\" data-trp-original-action=\"https:\/\/pages.vtcdn.net\/lists\/213\/2626\/0MOEaLRBEknB\/subscribe\">\n<div style=\"width:100%; margin:10px 0\"><input style=\"width:100%\" type=\"text\" name=\"email\" value=\"\" placeholder=\"\u96fb\u5b50\u90f5\u4ef6\u5730\u5740\"><\/div>\n<div style=\"width:100%; margin:10px 0\"><input style=\"width:100%\" type=\"text\" name=\"firstname\" value=\"\" placeholder=\"\u540d\"><\/div>\n<input type=\"hidden\" name=\"source\" value=\"blog_green_man\">\n<input type=\"text\" name=\"__em\" value=\"\" style=\"display:none\">\n<input type=\"text\" name=\"__email\" value=\"\" style=\"display:none\">\n<input type=\"text\" name=\"__name\" value=\"\" style=\"display:none\">\n<div class=\"gb-button-wrapper\">\n<button type=\"submit\" class=\"gb-button gb-button-text\" style=\"width:100%\">\u8a02\u95b1\u6211<\/button>\n<\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"zh\"\/><\/form>\n\n\n\n<p class=\"has-small-font-size\">\u55ae\u64ca\u6309\u9215\u5373\u8868\u793a\u60a8\u63a5\u53d7\u6211\u5011\u7684 <a rel=\"noreferrer noopener\" href=\"https:\/\/vibetrace.com\/zh\/\u689d\u6b3e\u548c\u689d\u4ef6\/\" target=\"_blank\">\u689d\u6b3e\u53ca\u689d\u4ef6<\/a>\u3002\u60a8\u9084\u9700\u8981\u78ba\u8a8d\u60a8\u7684\u96fb\u5b50\u90f5\u4ef6\u5730\u5740\u3002<\/p>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\">\u96fb\u5b50\u5546\u52d9\u7684\u6de8\u4fdd\u7559\u5206\u6578<\/h3>\n\n\n\n<p>\u8a72\u516c\u5f0f\u6700\u9069\u5408 Saas \u6216\u96fb\u5b50\u5546\u52d9\u516c\u53f8\u3002\u8a72\u6307\u6a19\u8207\u6de8\u4fdd\u7559\u7387\u4e00\u8d77\u53ef\u4ee5\u78ba\u5b9a\u5ba2\u6236\u505c\u6b62\u5411\u60a8\u8cfc\u8cb7\u7684\u539f\u56e0\u4ee5\u53ca\u60a8\u53ef\u4ee5\u63a1\u53d6\u54ea\u4e9b\u63aa\u65bd\u4f86\u6539\u9032\u3002<\/p>\n\n\n\n<p>\u9084\u6709\u53e6\u4e00\u500b\u6307\u6a19\uff0c\u5373\u6de8\u6649\u5347\u5206\u6578\uff0c\u53ef\u4ee5\u5e6b\u52a9\u60a8\u4e86\u89e3\u662f\u5426\u6709\u4eba\u9858\u610f\u9032\u4e00\u6b65\u6649\u5347\u60a8\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u76f8\u5c0d\u65bc\u6de8\u63a8\u85a6\u503c\u7684\u512a\u52e2<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.netpromoter.com\/know\/\" data-type=\"URL\" data-id=\"https:\/\/www.netpromoter.com\/know\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u6de8\u63a8\u85a6\u503c<\/a> \u9019\u662f\u4e00\u500b\u975e\u5e38\u597d\u7684\u8861\u91cf\u6a19\u6e96\uff0c\u53ef\u4ee5\u78ba\u5b9a\u67d0\u4eba\u662f\u5426\u6703\u5411\u4ed6\u5011\u7684\u670b\u53cb\u6216\u719f\u4eba\u63a8\u85a6\u60a8\u7684\u4f01\u696d\u3002\u4f7f\u7528\u5b83\uff0c\u60a8\u53ef\u4ee5\u627e\u5230\u6709\u95dc\u696d\u52d9\u548c\u71df\u92b7\u8868\u73fe\u7684\u975e\u5e38\u597d\u7684\u898b\u89e3\u3002<\/p>\n\n\n\n<p>\u4f46\u4f60\u7121\u6cd5\u63a7\u5236\u7528\u6236\u662f\u5426\u771f\u7684\u63a8\u85a6\u4e86\u4f60\u3002\u5411\u5176\u4ed6\u4eba\u63a8\u85a6\u60a8\u7684\u696d\u52d9\uff08\u4fc3\u92b7\uff09\u8207\u5efa\u7acb\u9577\u671f\u5ba2\u6236\u4e26\u7559\u4f4f\u4ed6\u5011\u662f\u4e0d\u540c\u7684\u3002<\/p>\n\n\n\n<p>\u6de8\u4fdd\u7559\u5206\u6578\u5be6\u969b\u4e0a\u95dc\u6ce8\u7684\u662f\u4fdd\u7559\uff0c\u53ea\u662f\u70ba\u4e86\u4e86\u89e3\u5ba2\u6236\u5728\u8cfc\u8cb7\u5f8c\u7684\u611f\u53d7\uff0c\u4ee5\u53ca\u6574\u500b\u9ad4\u9a57\u662f\u5426\u8b93\u4ed6\u60f3\u8981\u518d\u6b21\u8cfc\u8cb7\u6216\u611f\u5230\u5931\u671b\u3002<\/p>\n\n\n\n<p>\u53e6\u5916\uff0c\u8207 <strong>\u6de8\u4fdd\u7559\u7387<\/strong> \u5c07\u5e6b\u52a9\u60a8\u78ba\u5b9a\u4ed6\u5011\u7684\u7b54\u6848\u5728\u7279\u5b9a\u6642\u9593\u6bb5\u5167\u662f\u5426\u6709\u6548\u3002 <\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>\u6de8\u4fdd\u7559\u5206\u6578 (NRS) \u662f\u7528\u65bc\u8861\u91cf\u5ba2\u6236\u4fdd\u7559\u610f\u9858\u7684\u6307\u6a19\u3002\u5b83 \u2026 <a title=\"\u6de8\u4fdd\u7559\u5206\u6578\" class=\"read-more\" href=\"https:\/\/vibetrace.com\/zh\/\u6de8\u4fdd\u7559\u5206\u6578\/\" aria-label=\"\u4e86\u89e3\u6709\u95dc\u6de8\u4fdd\u7559\u5206\u6578\u7684\u66f4\u591a\u4fe1\u606f\"> 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