{"id":19196,"date":"2023-02-28T14:33:03","date_gmt":"2023-02-28T14:33:03","guid":{"rendered":"https:\/\/vibetrace.com\/?p=19196"},"modified":"2023-03-31T10:18:15","modified_gmt":"2023-03-31T10:18:15","slug":"net-promoter-score","status":"publish","type":"post","link":"https:\/\/vibetrace.com\/ja\/\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\/","title":{"rendered":"\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<p><strong>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6e2c\u5b9a\u3059\u308b\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u9867\u5ba2\u306e\u8996\u70b9\u304b\u3089\u30d3\u30b8\u30cd\u30b9\u304c\u3069\u306e\u3088\u3046\u306b\u884c\u308f\u308c\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059<\/p>\n\n\n<style>.kb-table-of-content-nav.kb-table-of-content-id_3ed1ed-6c .kb-table-of-content-wrap{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kb-table-of-content-nav.kb-table-of-content-id_3ed1ed-6c .kb-table-of-contents-title-wrap{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kb-table-of-content-nav.kb-table-of-content-id_3ed1ed-6c .kb-table-of-contents-title{font-weight:regular;font-style:normal;}.kb-table-of-content-nav.kb-table-of-content-id_3ed1ed-6c .kb-table-of-content-wrap .kb-table-of-content-list{font-weight:regular;font-style:normal;margin-top:var(--global-kb-spacing-sm, 1.5rem);margin-right:0px;margin-bottom:0px;margin-left:0px;}<\/style>\n\n\n<p>\u304a\u305d\u3089\u304f\u3001\u307b\u3068\u3093\u3069\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u7d4c\u9a13\u306b\u57fa\u3065\u3044\u3066\u3001\u3042\u306a\u305f\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3092\u3069\u306e\u304f\u3089\u3044\u63d0\u6848\u3059\u308b\u304b\u3092\u4f55\u5ea6\u3082\u5c0b\u306d\u305f\u3053\u3068\u304c\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306f\u3001\u60aa\u3044\u7d50\u679c\u306b\u3088\u308b\u3082\u306e\u3067\u3059\u3002<a href=\"https:\/\/vibetrace.com\/ja\/\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af-\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\/\" data-type=\"page\" data-id=\"14433\"> \u9867\u5ba2\u4f53\u9a13<\/a> \u591a\u304f\u306e\u5834\u5408\u3001\u826f\u3044\u3082\u306e\u3088\u308a\u3082\u30d3\u30b8\u30cd\u30b9\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u73fe\u5728\u304a\u3088\u3073\u4ee5\u524d\u306e\u9867\u5ba2\u304c\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u3042\u306a\u305f\u304c\u63d0\u4f9b\u3057\u305f\u3082\u306e\u306b\u5bfe\u3057\u3066\u80af\u5b9a\u7684\u306a\u7d4c\u9a13\u3092\u3057\u3066\u3044\u305f\u3053\u3068\u3092\u77e5\u3063\u3066\u3044\u308c\u3070\u3001\u9867\u5ba2\u3092\u8aac\u5f97\u3059\u308b\u306e\u306f\u3055\u3089\u306b\u7c21\u5358\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u306f\u3001\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<strong> \u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u3092\u5411\u4e0a\u3055\u305b\u308b<\/strong> \u30d3\u30b8\u30cd\u30b9\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306b\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2\u3068\u306f\u4f55\u3067\u3059\u304b?<\/h2>\n\n\n<div class=\"gb-container gb-container-e183e0de\"><div class=\"gb-inside-container\">\n\n<p class=\"gb-headline gb-headline-a0f29df1 gb-headline-text\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306e\u5b9a\u7fa9<\/p>\n\n\n\n<p>\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2 (NPS) \u306f\u3001\u9867\u5ba2\u304c\u4f01\u696d\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4ed6\u306e\u4eba\u306b\u63a8\u5968\u3059\u308b\u53ef\u80fd\u6027\u3092\u6e2c\u5b9a\u3059\u308b\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u306e\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n<\/div><\/div>\n\n\n<p><\/p>\n\n\n\n<p>NPS \u306f\u3001\u9867\u5ba2\u306b\u305d\u306e\u4f1a\u793e\u3092\u4ed6\u306e\u4eba\u306b\u52e7\u3081\u308b\u53ef\u80fd\u6027\u3092 0 \u304b\u3089 10 \u306e\u30b9\u30b1\u30fc\u30eb\u3067\u8a55\u4fa1\u3057\u3066\u3082\u3089\u3046\u5358\u4e00\u8cea\u554f\u306e\u8abf\u67fb\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>9 \u307e\u305f\u306f 10 \u3067\u56de\u7b54\u3057\u305f\u9867\u5ba2\u306f\u300c\u300d\u3068\u307f\u306a\u3055\u308c\u307e\u3059\u3002<strong>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc<\/strong>\u300d\u3068\u8003\u3048\u3001\u305d\u306e\u4f01\u696d\u3092\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002 <\/li>\n\n\n\n<li>0\u304b\u30896\u306e\u30b9\u30b3\u30a2\u3067\u56de\u7b54\u3057\u305f\u4eba\u306f\u300c\u300d\u3068\u307f\u306a\u3055\u308c\u307e\u3059\u3002<strong>\u4e2d\u50b7\u8005<\/strong>\u300d\u3068\u8003\u3048\u3001\u305d\u306e\u4f1a\u793e\u3092\u52e7\u3081\u308b\u53ef\u80fd\u6027\u306f\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002 <\/li>\n\n\n\n<li>\u30b9\u30b3\u30a2 7 \u307e\u305f\u306f 8 \u3067\u56de\u7b54\u3057\u305f\u9867\u5ba2\u306f\u300c\u300d\u3068\u307f\u306a\u3055\u308c\u307e\u3059\u3002<strong>\u30d1\u30c3\u30b7\u30d6<\/strong>\u300d\u3068\u540c\u793e\u3092\u63a8\u5968\u3059\u308b\u3053\u3068\u306b\u3064\u3044\u3066\u306f\u4e2d\u7acb\u3067\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>NPS \u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u306e\u7c21\u5358\u306a\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3001\u30b7\u30f3\u30d7\u30eb\u3067\u4f7f\u3044\u3084\u3059\u3044\u6307\u6a19\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u308c\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u7d4c\u6642\u7684\u306a\u5909\u5316\u3092\u8ffd\u8de1\u3057\u3001\u696d\u754c\u306e\u7af6\u5408\u4ed6\u793e\u3068\u6bd4\u8f03\u3057\u3066\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u884c\u3044\u3001\u6539\u5584\u306e\u4f59\u5730\u304c\u3042\u308b\u9818\u57df\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2\u306e\u8a08\u7b97\u5f0f<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-formula-1024x512.png\" alt=\"\" class=\"wp-image-19206\" srcset=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-formula-1024x512.png 1024w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-formula-300x150.png 300w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-formula-768x384.png 768w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-formula-18x9.png 18w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-formula.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2 (NPS) \u306f\u3001\u63a8\u5968\u8005 (\u30b9\u30b3\u30a2 9 \u307e\u305f\u306f 10 \u3067\u56de\u7b54\u3057\u305f\u9867\u5ba2) \u306e\u5272\u5408\u304b\u3089\u6279\u5224\u8005 (\u30b9\u30b3\u30a2 0 \uff5e 6 \u3067\u56de\u7b54\u3057\u305f\u9867\u5ba2) \u306e\u5272\u5408\u3092\u6e1b\u7b97\u3057\u3066\u8a08\u7b97\u3055\u308c\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u7d50\u679c\u306e\u30b9\u30b3\u30a2 <strong>-100 \uff5e 100 \u306e\u7bc4\u56f2\u3067\u6307\u5b9a\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u696d\u754c\u5225\u306e\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2 \u30d9\u30f3\u30c1\u30de\u30fc\u30af<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry1-1024x1024.png\" alt=\"\" class=\"wp-image-19204\" srcset=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry1-1024x1024.png 1024w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry1-300x300.png 300w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry1-150x150.png 150w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry1-768x768.png 768w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry1-12x12.png 12w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry1.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry2-1024x1024.png\" alt=\"\" class=\"wp-image-19205\" srcset=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry2-1024x1024.png 1024w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry2-300x300.png 300w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry2-150x150.png 150w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry2-768x768.png 768w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry2-12x12.png 12w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry2.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u51fa\u5178: \u30af\u30a2\u30eb\u30c8\u30ea\u30af\u30b9\u306e\u559c\u3073<\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u4ee5\u4e0b\u306e\u8868\u306f\u3001\u5404\u696d\u754c\u306e NPS \u306e\u9ad8\u5024\u3001\u4f4e\u5024\u3001\u5e73\u5747\u5024\u3068\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306e\u4f01\u696d\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>\u696d\u754c<\/strong><\/td><td><strong>\u4f4e\u3044<\/strong><\/td><td><strong>\u5e73\u5747<\/strong><\/td><td><strong>\u9ad8\u3044<\/strong><\/td><\/tr><tr><td>\u81ea\u52d5\u8eca\u30c7\u30a3\u30fc\u30e9\u30fc<\/td><td>33<\/td><td>48<\/td><td>63<\/td><\/tr><tr><td>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/td><td>28<\/td><td>41<\/td><td>55<\/td><\/tr><tr><td>\u4e3b\u8981\u306a\u5bb6\u96fb\u88fd\u54c1<\/td><td>31<\/td><td>40<\/td><td>53<\/td><\/tr><tr><td>\u6295\u8cc7<\/td><td>31<\/td><td>40<\/td><td>53<\/td><\/tr><tr><td>\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068\u30bf\u30d6\u30ec\u30c3\u30c8<\/td><td>8<\/td><td>40<\/td><td>60<\/td><\/tr><tr><td>\u30b9\u30fc\u30d1\u30fc\u30de\u30fc\u30b1\u30c3\u30c8<\/td><td>20<\/td><td>39<\/td><td>59<\/td><\/tr><tr><td>\u4fdd\u967a<\/td><td>19<\/td><td>37<\/td><td>68<\/td><\/tr><tr><td>\u30db\u30c6\u30eb<\/td><td>4<\/td><td>37<\/td><td>55<\/td><\/tr><tr><td>\u822a\u7a7a\u4f1a\u793e<\/td><td>18<\/td><td>37<\/td><td>55<\/td><\/tr><tr><td>\u5c0f\u58f2\u696d\u8005<\/td><td>1<\/td><td>35<\/td><td>59<\/td><\/tr><tr><td>\u30ec\u30f3\u30bf\u30ab\u30fc<\/td><td>222<\/td><td>34<\/td><td>49<\/td><\/tr><tr><td>\u5b85\u914d\u4fbf<\/td><td>28<\/td><td>34<\/td><td>42<\/td><\/tr><tr><td>\u9280\u884c<\/td><td>17<\/td><td>32<\/td><td>62<\/td><\/tr><tr><td>\u30d5\u30a1\u30fc\u30b9\u30c8\u30d5\u30fc\u30c9<\/td><td>1<\/td><td>30<\/td><td>53<\/td><\/tr><tr><td>\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9<\/td><td>13<\/td><td>30<\/td><td>60<\/td><\/tr><tr><td>\u30ef\u30a4\u30e4\u30ec\u30b9\u30ad\u30e3\u30ea\u30a2<\/td><td>12<\/td><td>29<\/td><td>36<\/td><\/tr><tr><td>\u516c\u5171\u4e8b\u696d<\/td><td>5<\/td><td>27<\/td><td>41<\/td><\/tr><tr><td>\u5065\u5eb7\u8a08\u753b<\/td><td>10<\/td><td>24<\/td><td>43<\/td><\/tr><tr><td>\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9<\/td><td>2<\/td><td>16<\/td><td>33<\/td><\/tr><tr><td>\u30c6\u30ec\u30d3\u30b5\u30fc\u30d3\u30b9<\/td><td>-5<\/td><td>11<\/td><td>28<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><a href=\"https:\/\/delighted.com\/nps-benchmarks\" target=\"_blank\" rel=\"noopener\">\u559c\u3093\u3060 <\/a>\u306f\u3001\u696d\u754c\u5225\u306e\u5e73\u5747\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2 (NPS) \u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u5404\u696d\u754c\u306e\u9ad8\u3001\u4f4e\u3001\u5e73\u5747 NPS \u3068\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u5185\u306e\u4f01\u696d\u3092\u793a\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>NPS \u306f\u4f01\u696d\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3057\u3001\u7bc4\u56f2\u306f -100 \uff5e 100 \u3067\u3001\u30b9\u30b3\u30a2\u304c\u9ad8\u3044\u307b\u3069\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u9ad8\u3044\u3053\u3068\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30c7\u30fc\u30bf\u306b\u3088\u308b\u3068\u3001NPS \u30b9\u30b3\u30a2\u304c\u6700\u3082\u9ad8\u3044\u306e\u306f\u81ea\u52d5\u8eca\u30c7\u30a3\u30fc\u30e9\u30fc\u696d\u754c\u3067\u3042\u308a\u3001\u4f4e\u3044\u30b9\u30b3\u30a2\u306f 33\u3001\u5e73\u5747\u30b9\u30b3\u30a2\u306f 48\u3001\u9ad8\u3044\u30b9\u30b3\u30a2\u306f 63 \u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u696d\u754c\u3082\u305d\u308c\u306b\u7d9a\u304d\u3001\u5e73\u5747\u30b9\u30b3\u30a2\u306f 41 \u3067\u3059\u3002\u4e3b\u8981\u306a\u5bb6\u96fb\u88fd\u54c1\u3001\u6295\u8cc7\u3001\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068\u30bf\u30d6\u30ec\u30c3\u30c8\u696d\u754c\u3082\u300140 \uff5e 53 \u306e\u6bd4\u8f03\u7684\u9ad8\u3044\u5e73\u5747 NPS \u30b9\u30b3\u30a2\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b9\u30fc\u30d1\u30fc\u30de\u30fc\u30b1\u30c3\u30c8\u3001\u4fdd\u967a\u3001\u30db\u30c6\u30eb\u3001\u822a\u7a7a\u4f1a\u793e\u3001\u5c0f\u58f2\u5e97\u3001\u30ec\u30f3\u30bf\u30ab\u30fc\u3001\u5b85\u914d\u4fbf\u3001\u9280\u884c\u306a\u3069\u306e\u4ed6\u306e\u696d\u754c\u306e\u5e73\u5747 NPS \u30b9\u30b3\u30a2\u306f 32 \uff5e 39 \u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u30d5\u30a1\u30b9\u30c8\u30d5\u30fc\u30c9\u3001\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u3001\u7121\u7dda\u901a\u4fe1\u4e8b\u696d\u8005\u3001\u516c\u5171\u4e8b\u696d\u3001\u533b\u7642\u4fdd\u967a\u306e\u5e73\u5747 NPS \u30b9\u30b3\u30a2\u306f 24 \uff5e 30 \u3068\u6bd4\u8f03\u7684\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8 \u30b5\u30fc\u30d3\u30b9\u304a\u3088\u3073\u30c6\u30ec\u30d3 \u30b5\u30fc\u30d3\u30b9\u696d\u754c\u306e\u5e73\u5747 NPS \u30b9\u30b3\u30a2\u306f 11 \uff5e 16 \u3067\u6700\u3082\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306b\u306f\u5404\u696d\u754c\u5185\u306e\u8907\u6570\u306e\u4f01\u696d\u304c\u542b\u307e\u308c\u3066\u304a\u308a\u3001NPS \u30b9\u30b3\u30a2\u306e\u7bc4\u56f2\u304b\u3089\u5404\u696d\u754c\u5185\u306e\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5909\u52d5\u306b\u3064\u3044\u3066\u306e\u6d1e\u5bdf\u304c\u5f97\u3089\u308c\u308b\u3053\u3068\u306b\u6ce8\u610f\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2\u3092\u8ffd\u8de1\u3059\u308b\u306b\u306f\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u3067\u3059\u304b?<\/h3>\n\n\n\n<p>\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2 (NPS) \u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3057\u3001\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/track-net-promoter-score-1024x1024.png\" alt=\"\" class=\"wp-image-19258\" srcset=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/track-net-promoter-score-1024x1024.png 1024w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/track-net-promoter-score-300x300.png 300w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/track-net-promoter-score-150x150.png 150w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/track-net-promoter-score-768x768.png 768w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/track-net-promoter-score-12x12.png 12w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/track-net-promoter-score.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306b\u5229\u7528\u3067\u304d\u308b\u30c4\u30fc\u30eb\u304c\u3044\u304f\u3064\u304b\u3042\u308a\u307e\u3059\u3002\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30d0\u30a4\u30d6\u30c8\u30ec\u30fc\u30b9<\/strong>: vitrace \u306f\u3001\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2\u306a\u3069\u306e\u30c7\u30fc\u30bf\u3092\u9867\u5ba2\u304b\u3089\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u5b8c\u5168\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u6b21\u306e\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059 <a href=\"https:\/\/vibetrace.com\/ja\/\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af-\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\/\" data-type=\"page\" data-id=\"14433\">\u4e16\u8ad6\u8abf\u67fb\/\u30a2\u30f3\u30b1\u30fc\u30c8\u304b\u3089\u306e\u56de\u7b54\u3092\u53ce\u96c6\u3059\u308b<\/a> \u3055\u307e\u3056\u307e\u306a\u7a2e\u985e\u306e\u8cea\u554f\u304b\u3089\u3002<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"339\" src=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/03\/net-promoter-score-question-1024x339.png\" alt=\"\" class=\"wp-image-19625\" srcset=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/03\/net-promoter-score-question-1024x339.png 1024w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/03\/net-promoter-score-question-300x99.png 300w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/03\/net-promoter-score-question-768x254.png 768w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/03\/net-promoter-score-question-1536x508.png 1536w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/03\/net-promoter-score-question-2048x677.png 2048w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/03\/net-promoter-score-question-18x6.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2\u306e\u8cea\u554f\u3092\u30d7\u30fc\u30eb\u306b\u8ffd\u52a0\u3059\u308b <\/figcaption><\/figure>\n\n\n\n<p><strong>\u30b5\u30fc\u30d9\u30a4\u30e2\u30f3\u30ad\u30fc: <\/strong>SurveyMonkey \u306f\u3001NPS \u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u3066\u9867\u5ba2\u306b\u9001\u4fe1\u3067\u304d\u308b\u4eba\u6c17\u306e\u30a2\u30f3\u30b1\u30fc\u30c8 \u30c4\u30fc\u30eb\u3067\u3059\u3002\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001NPS \u3092\u9577\u671f\u7684\u306b\u8ffd\u8de1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u5206\u6790\u6a5f\u80fd\u3068\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3082\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30a6\u30fc\u30c8\u30ea\u30c3\u30af:<\/strong> Wootric \u306f\u3001NPS \u8ffd\u8de1\u306b\u7279\u5316\u3057\u305f\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8\u306e\u307b\u304b\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u7dad\u6301\u7387\u306e\u5411\u4e0a\u306b\u5f79\u7acb\u3064\u30c4\u30fc\u30eb\u3082\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc.io: <\/strong>Promoter.io \u306f\u3001\u30b9\u30b3\u30a2\u306e\u8ffd\u8de1\u3068\u6539\u5584\u306b\u5f79\u7acb\u3064\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b NPS \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u3053\u308c\u306b\u306f\u3001\u81ea\u52d5\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u611f\u60c5\u5206\u6790\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u306a\u3069\u306e\u6a5f\u80fd\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u559c\u3093\u3060\uff1a <\/strong>Delighted \u306f\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001SMS\u3001\u307e\u305f\u306f Web \u30b5\u30a4\u30c8\u7d4c\u7531\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u4fe1\u3067\u304d\u308b NPS \u8ffd\u8de1\u304a\u3088\u3073\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002 NPS \u3092\u9577\u671f\u7684\u306b\u8ffd\u8de1\u3057\u3001\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u50be\u5411\u3068\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u5206\u6790\u304a\u3088\u3073\u30ec\u30dd\u30fc\u30c8 \u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6700\u7d42\u7684\u306b\u3001NPS \u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u6700\u9069\u306a\u30c4\u30fc\u30eb\u306f\u3001\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u3068\u4e88\u7b97\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30b9\u30b3\u30a2\u3092\u9577\u671f\u7684\u306b\u8ffd\u8de1\u3057\u3066\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u5099\u3048\u305f\u30c4\u30fc\u30eb\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n<div class=\"gb-container gb-container-4fe8fb59\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-4e3009e9\">\n<div class=\"gb-grid-column gb-grid-column-2156c324\"><div class=\"gb-container gb-container-2156c324\"><div class=\"gb-inside-container\">\n\n<p class=\"gb-headline gb-headline-becb76a4 gb-headline-text\">\u3053\u306e\u8a18\u4e8b\u306f\u6c17\u306b\u5165\u3063\u3066\u3044\u307e\u3059\u304b?<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-d0253076 gb-headline-text\">CX for Retail \u5c02\u7528\u306e\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u306b\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n<div class=\"gb-container gb-container-d5704067\"><div class=\"gb-inside-container\">\n<div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2022\/11\/female_avg-1024x1024.jpeg\" alt=\"\" class=\"wp-image-15727\" style=\"width:188px;height:188px\" srcset=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2022\/11\/female_avg.jpeg 1024w, https:\/\/vibetrace.com\/wp-content\/uploads\/2022\/11\/female_avg-300x300.jpeg 300w, https:\/\/vibetrace.com\/wp-content\/uploads\/2022\/11\/female_avg-150x150.jpeg 150w, https:\/\/vibetrace.com\/wp-content\/uploads\/2022\/11\/female_avg-768x768.jpeg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div><\/div>\n\n\n<p class=\"gb-headline gb-headline-ef94572a gb-headline-text\">\u30c7\u30b8\u30bf\u30eb\u53ce\u76ca\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306b\u672c\u5f53\u306b\u91cd\u8981\u306a\u3053\u3068\u3092\u5e38\u306b\u628a\u63e1\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<form style=\"width:100%; display:block; text-align:center; margin:0px auto 20px auto\" action=\"https:\/\/pages.vtcdn.net\/lists\/213\/2626\/0MOEaLRBEknB\/subscribe\" name=\"blue_woman\" method=\"POST\" target=\"_blank\" data-trp-original-action=\"https:\/\/pages.vtcdn.net\/lists\/213\/2626\/0MOEaLRBEknB\/subscribe\">\n<div style=\"width:100%; margin:10px 0\"><input style=\"width:100%\" type=\"text\" name=\"email\" value=\"\" placeholder=\"\u96fb\u5b50\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\"><\/div>\n<div style=\"width:100%; margin:10px 0\"><input style=\"width:100%\" type=\"text\" name=\"firstname\" value=\"\" placeholder=\"\u30d5\u30a1\u30fc\u30b9\u30c8\u30cd\u30fc\u30e0\"><\/div>\n<input type=\"hidden\" name=\"source\" value=\"blog_blue_woman\">\n<input type=\"text\" name=\"__em\" value=\"\" style=\"display:none\">\n<input type=\"text\" name=\"__email\" value=\"\" style=\"display:none\">\n<input type=\"text\" name=\"__name\" value=\"\" style=\"display:none\">\n<div class=\"gb-button-wrapper\">\n<button type=\"submit\" class=\"gb-button gb-button-text\" style=\"width:100%\">\u8cfc\u8aad\u3057\u3066\u304f\u3060\u3055\u3044<\/button>\n<\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"ja\"\/><\/form>\n\n\n\n<p class=\"has-small-font-size\">\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u5f53\u793e\u306e\u5185\u5bb9\u306b\u540c\u610f\u3057\u305f\u3082\u306e\u3068\u307f\u306a\u3055\u308c\u307e\u3059 <a rel=\"noreferrer noopener\" href=\"https:\/\/vibetrace.com\/ja\/\u898f\u7d04\u3068\u6761\u4ef6\/\" target=\"_blank\">\u5229\u7528\u898f\u7d04<\/a>\u3002\u307e\u305f\u3001\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u78ba\u8a8d\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\">\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2\u306f\u3069\u306e\u304f\u3089\u3044\u306e\u983b\u5ea6\u3067\u30c1\u30a7\u30c3\u30af\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b?<\/h3>\n\n\n\n<p>\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2 (NPS) \u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u983b\u5ea6\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6027\u8cea\u3001\u9867\u5ba2\u30d9\u30fc\u30b9\u306e\u898f\u6a21\u3001NPS \u8ffd\u8de1\u306e\u76ee\u6a19\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002\u4e00\u822c\u306b\u3001NPS \u3092\u5b9a\u671f\u7684\u306b\u30c1\u30a7\u30c3\u30af\u3057\u3066\u50be\u5411\u3092\u76e3\u8996\u3057\u3001\u9867\u5ba2\u611f\u60c5\u306e\u5909\u5316\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>NPS \u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u305f\u3081\u306e\u4e00\u822c\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u3044\u304f\u3064\u304b\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u56db\u534a\u671f\u3054\u3068: <\/strong>NPS \u3092\u56db\u534a\u671f\u3054\u3068 (\u3064\u307e\u308a 3 \u304b\u6708\u3054\u3068) \u306b\u30c1\u30a7\u30c3\u30af\u3059\u308b\u306e\u304c\u4e00\u822c\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3059\u3002\u3053\u306e\u983b\u5ea6\u306b\u3088\u308a\u3001\u6642\u9593\u306e\u7d4c\u904e\u306b\u4f34\u3046\u9867\u5ba2\u611f\u60c5\u306e\u5909\u5316\u3092\u8ffd\u8de1\u3057\u3001\u305d\u308c\u3089\u306e\u50be\u5411\u306b\u57fa\u3065\u3044\u3066\u6226\u7565\u3092\u8abf\u6574\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u6bce\u6708: <\/strong>\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u304c\u5909\u5316\u306e\u6fc0\u3057\u3044\u696d\u754c\u3067\u904b\u55b6\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u307e\u305f\u306f\u9867\u5ba2\u5fc3\u7406\u306e\u983b\u7e41\u306a\u5909\u5316\u304c\u767a\u751f\u3057\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u6708\u306b 1 \u56de NPS \u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u9867\u5ba2\u611f\u60c5\u306e\u5909\u5316\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u305d\u308c\u306b\u5fdc\u3058\u3066\u6226\u7565\u3092\u8abf\u6574\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u7d99\u7d9a\u7684\u306b: <\/strong>\u4e00\u90e8\u306e\u4f01\u696d\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u76e3\u8996\u304a\u3088\u3073\u5206\u6790\u3067\u304d\u308b\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3001NPS \u3092\u7d99\u7d9a\u7684\u306b\u30c1\u30a7\u30c3\u30af\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u5927\u898f\u6a21\u306a\u9867\u5ba2\u30d9\u30fc\u30b9\u304c\u3042\u308b\u5834\u5408\u3001\u307e\u305f\u306f\u9867\u5ba2\u306e\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u304c\u983b\u7e41\u306b\u5909\u5316\u3059\u308b\u5834\u5408\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6700\u7d42\u7684\u306b\u3001NPS \u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u983b\u5ea6\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u6a19\u3068\u30ea\u30bd\u30fc\u30b9\u306b\u5408\u308f\u305b\u3066\u8abf\u6574\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 NPS \u3092\u30c1\u30a7\u30c3\u30af\u3057\u3001\u5f97\u3089\u308c\u305f\u6d1e\u5bdf\u3092\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u305f\u3081\u306e\u4e00\u8cab\u3057\u305f\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u78ba\u7acb\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u8a08\u7b97\u30c4\u30fc\u30eb<\/h2>\n\n\n\n<p>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u3092\u8a08\u7b97\u3057\u305f\u3044\u3067\u3059\u304b?\u4ee5\u4e0b\u306e\u7c21\u5358\u306a\u8a08\u7b97\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n<div class=\"gb-container gb-container-c4533411\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u8a08\u7b97\u30c4\u30fc\u30eb<\/h3>\n\n\n\n<style>\n      .input {\n        text-align: center;\n      }\n    <\/style>\n    <div class=\"container\">\n      <form action=\"\">\n<div class=\"row\">\n        <label>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306e\u6570: <input type=\"number\" min=\"0\" value=\"70\" id=\"promoters\" class=\"input\" required=\"\"><\/label>\n<\/div>\n<div class=\"row\">\n        <label>\u6279\u5224\u8005\u306e\u6570: <input type=\"number\" min=\"0\" value=\"20\" id=\"detractors\" class=\"input\" required=\"\"><\/label>\n<\/div>\n<div class=\"row\">\n        <label>\u30d1\u30c3\u30b7\u30d6\u306e\u6570: <input type=\"number\" min=\"0\" value=\"10\" id=\"passives\" class=\"input\" required=\"\"><\/label>\n<\/div>\n        <button type=\"button\" onclick=\"calculateConversionRate();\">\u8a08\u7b97\u3059\u308b<\/button>\n        <br>\n        <span>NPS: <span id=\"conversionRate\"><\/span><\/span>\n      <input type=\"hidden\" name=\"trp-form-language\" value=\"ja\"\/><\/form>\n    <\/div>\n    <script>\n      function calculateConversionRate() {\n        var promoters = parseInt(document.getElementById('promoters').value);\n        var detractors = parseInt(document.getElementById('detractors').value);\n        var passives = parseInt(document.getElementById('passives').value);\n        var total = promoters + passives + detractors;\n        var conversionRate = (promoters\/total)*100 - (detractors\/total)*100;\n        document.getElementById('conversionRate').innerHTML = conversionRate;\n      }\n    <\/script>\n\n<\/div><\/div>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2\u306b\u95a2\u3059\u308b\u91cd\u8981\u306a\u3053\u3068<\/h2>\n\n\n\n<p>\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2 (NPS) \u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u308b\u4e00\u822c\u7684\u306a\u6307\u6a19\u3067\u3059\u3002 NPS \u306b\u3064\u3044\u3066\u77e5\u3063\u3066\u304a\u304f\u3079\u304d\u91cd\u8981\u306a\u70b9\u304c\u3044\u304f\u3064\u304b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>1 \u3064\u306e\u8cea\u554f\u306b\u57fa\u3065\u3044\u3066:<\/strong> \u300c0 \u304b\u3089 10 \u306e\u30b9\u30b1\u30fc\u30eb\u3067\u3001\u5f53\u793e\u306e\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u52e7\u3081\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u304f\u3089\u3044\u3067\u3059\u304b?\u300d\u9867\u5ba2\u306e\u53cd\u5fdc\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u306f\u6279\u5224\u8005 (0 \uff5e 6)\u3001\u6d88\u6975\u7684 (7 \uff5e 8)\u3001\u307e\u305f\u306f\u63a8\u5968\u8005 (9 \uff5e 10) \u306b\u5206\u985e\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u30c4\u30fc\u30eb:<\/strong> \u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u3092\u7af6\u5408\u4ed6\u793e\u306e\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002 <\/strong>\u9867\u5ba2\u6e80\u8db3\u5ea6 (CSAT) \u3084\u9867\u5ba2\u52aa\u529b\u30b9\u30b3\u30a2 (CES) \u306a\u3069\u306e\u4ed6\u306e\u6307\u6a19\u306f\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u3059\u308b\u8ffd\u52a0\u306e\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u4ed6\u306e\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u30c7\u30fc\u30bf \u30bd\u30fc\u30b9\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u4f7f\u7528\u3059\u308b\u3068\u3001\u6700\u3082\u52b9\u679c\u7684\u3067\u3059\u3002 <\/strong>\u9867\u5ba2\u611f\u60c5\u306e\u80cc\u5f8c\u306b\u3042\u308b\u7406\u7531\u3092\u7406\u89e3\u3057\u3001\u6539\u5584\u3059\u3079\u304d\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u306b\u306f\u3001\u5b9a\u6027\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u63a8\u9032\u3057\u307e\u3059\u3002<\/strong> \u9867\u5ba2\u304c\u4e0d\u6e80\u3092\u62b1\u3044\u3066\u3044\u308b\u9818\u57df\u3092\u7279\u5b9a\u3057\u3001\u305d\u308c\u3089\u306e\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u7dad\u6301\u7387\u3001\u7d39\u4ecb\u7387\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u6279\u5224\u306e\u5bfe\u8c61\u3068\u306a\u308a\u307e\u3059\u3002 <\/strong>\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5358\u7d14\u5316\u3057\u3059\u304e\u3066\u3001\u9867\u5ba2\u611f\u60c5\u306e\u8907\u96d1\u3055\u3092\u6349\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u3068\u4e3b\u5f35\u3059\u308b\u4eba\u3082\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5168\u4f53\u3068\u3057\u3066\u3001NPS \u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u8cb4\u91cd\u306a\u30c4\u30fc\u30eb\u3067\u3059\u304c\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5305\u62ec\u7684\u306b\u7406\u89e3\u3059\u308b\u306b\u306f\u3001\u4ed6\u306e\u6307\u6a19\u3084\u30c7\u30fc\u30bf \u30bd\u30fc\u30b9\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u4f7f\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306b\u95a2\u9023\u3059\u308b\u6307\u6a19<\/h2>\n\n\n\n<p>\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2 (NPS) \u3068\u5bc6\u63a5\u306b\u95a2\u9023\u3059\u308b\u6307\u6a19\u306f\u4ed6\u306b\u3082\u3044\u304f\u3064\u304b\u3042\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3059\u308b\u969b\u306b\u306f\u8003\u616e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n<div class=\"gb-container gb-container-f80d3d7f\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-a56ca273\">\n<div class=\"gb-grid-column gb-grid-column-41d958d5\"><div class=\"gb-container gb-container-41d958d5\"><div class=\"gb-inside-container\">\n<div class=\"gb-container gb-container-41d958d5\"><div class=\"gb-inside-container\">\n\n<h4 class=\"wp-block-heading\"><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2<\/strong><\/h4>\n\n\n\n<p>\u9867\u5ba2\u304c\u4f01\u696d\u306e\u88fd\u54c1\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u306b\u3069\u306e\u7a0b\u5ea6\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3092\u793a\u3059\u5c3a\u5ea6\u3002<\/p>\n\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-4be5881c\"><div class=\"gb-container gb-container-4be5881c\"><div class=\"gb-inside-container\">\n<div class=\"gb-container gb-container-4be5881c\"><div class=\"gb-inside-container\">\n\n<h4 class=\"wp-block-heading\"><strong>\u9867\u5ba2\u52aa\u529b\u30b9\u30b3\u30a2<\/strong><\/h4>\n\n\n\n<p>\u9867\u5ba2\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u7528\u3059\u308b\u3068\u304d\u3001\u307e\u305f\u306f\u7279\u5b9a\u306e\u30bf\u30b9\u30af\u3092\u5b8c\u4e86\u3059\u308b\u3068\u304d\u306e\u5bb9\u6613\u3055\u306e\u5c3a\u5ea6\u3002<\/p>\n\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-f2770bcb\"><div class=\"gb-container gb-container-f2770bcb\"><div class=\"gb-inside-container\">\n<div class=\"gb-container gb-container-4be5881c\"><div class=\"gb-inside-container\">\n\n<h4 class=\"gb-headline gb-headline-367efc9a gb-headline-text\"><strong>\u5185\u90e8\u7559\u4fdd\u7387<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/vibetrace.com\/ja\/\u8fd4\u54c1\u7387\/\" data-type=\"post\" data-id=\"18886\">\u4e00\u5b9a\u671f\u9593\u5185\u306b 2 \u56de\u76ee\u306e\u8cfc\u5165\u3092\u884c\u3063\u305f\u9867\u5ba2\u306e\u5272\u5408\u3002<\/a><\/p>\n\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Vibetrace \u306f\u3001\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2 (NPS) \u3092\u6700\u9069\u5316\u3057\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3 \u30ec\u30d9\u30eb\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u3055\u307e\u3056\u307e\u306a\u30c4\u30fc\u30eb\u3092\u30d3\u30b8\u30cd\u30b9\u306b\u63d0\u4f9b\u3067\u304d\u308b\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5b9f\u969b\u3001Vibetrace \u306f\u4f01\u696d\u306b\u6b21\u306e\u3053\u3068\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<strong> 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\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u81ea\u52d5\u5316\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u53ef\u80fd\u6027\u3092\u6700\u5927\u9650\u306b\u4f53\u9a13\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6e2c\u5b9a\u3059\u308b\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002 \u2026 <a title=\"\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\" class=\"read-more\" href=\"https:\/\/vibetrace.com\/ja\/\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\/\" aria-label=\"\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306b\u3064\u3044\u3066\u3055\u3089\u306b\u8aad\u3080\"> <\/a><\/p>","protected":false},"author":8,"featured_media":19355,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[83],"tags":[57,89,102],"class_list":["post-19196","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-metrics-kpis","tag-marketing-definitions","tag-level2","tag-marketing-metrics","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50"],"_links":{"self":[{"href":"https:\/\/vibetrace.com\/ja\/wp-json\/wp\/v2\/posts\/19196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vibetrace.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vibetrace.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vibetrace.com\/ja\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/vibetrace.com\/ja\/wp-json\/wp\/v2\/comments?post=19196"}],"version-history":[{"count":0,"href":"https:\/\/vibetrace.com\/ja\/wp-json\/wp\/v2\/posts\/19196\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vibetrace.com\/ja\/wp-json\/wp\/v2\/media\/19355"}],"wp:attachment":[{"href":"https:\/\/vibetrace.com\/ja\/wp-json\/wp\/v2\/media?parent=19196"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vibetrace.com\/ja\/wp-json\/wp\/v2\/categories?post=19196"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vibetrace.com\/ja\/wp-json\/wp\/v2\/tags?post=19196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}