{"id":19196,"date":"2023-02-28T14:33:03","date_gmt":"2023-02-28T14:33:03","guid":{"rendered":"https:\/\/vibetrace.com\/?p=19196"},"modified":"2023-03-31T10:18:15","modified_gmt":"2023-03-31T10:18:15","slug":"net-promoter-score","status":"publish","type":"post","link":"https:\/\/vibetrace.com\/hu\/net-promoter-pontszam\/","title":{"rendered":"Net Promoter pontsz\u00e1m"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<p><strong>Net Promoter pontsz\u00e1m<\/strong> egy kulcsfontoss\u00e1g\u00fa m\u00e9r\u0151sz\u00e1m, amely m\u00e9ri az \u00d6n \u00fcgyf\u00e9l\u00fatj\u00e1nak tapasztalatait. Lehet\u0151v\u00e9 teszi, hogy megtudja, hogyan teljes\u00edt a v\u00e1llalkoz\u00e1sa az \u00fcgyfelek szemsz\u00f6g\u00e9b\u0151l<\/p>\n\n\n<style>.kb-table-of-content-nav.kb-table-of-content-id_3ed1ed-6c .kb-table-of-content-wrap{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kb-table-of-content-nav.kb-table-of-content-id_3ed1ed-6c .kb-table-of-contents-title-wrap{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kb-table-of-content-nav.kb-table-of-content-id_3ed1ed-6c .kb-table-of-contents-title{font-weight:regular;font-style:normal;}.kb-table-of-content-nav.kb-table-of-content-id_3ed1ed-6c .kb-table-of-content-wrap .kb-table-of-content-list{font-weight:regular;font-style:normal;margin-top:var(--global-kb-spacing-sm, 1.5rem);margin-right:0px;margin-bottom:0px;margin-left:0px;}<\/style>\n\n\n<p>Val\u00f3sz\u00edn\u0171leg t\u00f6bbsz\u00f6r is megk\u00e9rdezte a legt\u00f6bb \u00fcgyfelet, hogy visszajelz\u00e9seik \u00e9s tapasztalataik alapj\u00e1n mennyit aj\u00e1nlan\u00e1nak az \u00d6n szolg\u00e1ltat\u00e1s\u00e1ra vagy term\u00e9k\u00e9re.<\/p>\n\n\n\n<p>Ez annak a t\u00e9nynek k\u00f6sz\u00f6nhet\u0151, hogy egy rossz<a href=\"https:\/\/vibetrace.com\/hu\/ugyfel-visszajelzes-szoftver\/\" data-type=\"page\" data-id=\"14433\"> V\u00e1s\u00e1rl\u00f3i \u00e9lm\u00e9ny<\/a> gyakran nagyobb hat\u00e1ssal van a v\u00e1llalkoz\u00e1s\u00e1ra, mint egy j\u00f3. <\/p>\n\n\n\n<p>M\u00e9g k\u00f6nnyebb meggy\u0151zni \u0151ket, ha tudj\u00e1k, hogy jelenlegi \u00e9s kor\u00e1bbi \u00fcgyfelei pozit\u00edv tapasztalatokat szereztek azzal kapcsolatban, amit a probl\u00e9m\u00e1juk megold\u00e1s\u00e1ra k\u00edn\u00e1l.<\/p>\n\n\n\n<p>Tudjon meg t\u00f6bbet arr\u00f3l, hogyan kell<strong> jav\u00edtja a nett\u00f3 prom\u00f3ter pontsz\u00e1m\u00e1t<\/strong> hogy maximaliz\u00e1lja v\u00e1llalkoz\u00e1s\u00e1t.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mi az a Net Promoter Score?<\/h2>\n\n\n<div class=\"gb-container gb-container-e183e0de\"><div class=\"gb-inside-container\">\n\n<p class=\"gb-headline gb-headline-a0f29df1 gb-headline-text\">A Net Promoter Score meghat\u00e1roz\u00e1sa<\/p>\n\n\n\n<p>A Net Promoter Score (NPS) egy \u00fcgyf\u00e9lh\u0171s\u00e9g- \u00e9s el\u00e9gedetts\u00e9gi m\u00e9r\u0151sz\u00e1m, amely azt m\u00e9ri, hogy az \u00fcgyf\u00e9l mekkora val\u00f3sz\u00edn\u0171s\u00e9ggel aj\u00e1nlja m\u00e1soknak a v\u00e1llalat term\u00e9keit vagy szolg\u00e1ltat\u00e1sait.<\/p>\n\n<\/div><\/div>\n\n\n<p><\/p>\n\n\n\n<p>Az NPS egy egyk\u00e9rd\u00e9ses felm\u00e9r\u00e9sen alapul, amely arra k\u00e9ri az \u00fcgyfeleket, hogy 0-t\u00f3l 10-ig terjed\u0151 sk\u00e1l\u00e1n \u00e9rt\u00e9kelj\u00e9k, mekkora val\u00f3sz\u00edn\u0171s\u00e9ggel aj\u00e1nlj\u00e1k m\u00e1soknak a c\u00e9get. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Azok az \u00fcgyfelek, akik 9-el vagy 10-el v\u00e1laszolnak, \u201e<strong>prom\u00f3terek<\/strong>\u201d \u00e9s nagyobb val\u00f3sz\u00edn\u0171s\u00e9ggel aj\u00e1nlj\u00e1k a c\u00e9get. <\/li>\n\n\n\n<li>Azok, akik 0-t\u00f3l 6-ig v\u00e1laszolnak, \u00fagy tekintend\u0151k<strong>ellenz\u0151k<\/strong>\u201d \u00e9s kev\u00e9sb\u00e9 val\u00f3sz\u00edn\u0171, hogy aj\u00e1nlj\u00e1k a c\u00e9get. <\/li>\n\n\n\n<li>Azokat az \u00fcgyfeleket, akik 7-es vagy 8-as pontsz\u00e1mmal v\u00e1laszolnak, &quot;&quot;<strong>passz\u00edvak<\/strong>\u201d \u00e9s semlegesek a c\u00e9g aj\u00e1nl\u00e1s\u00e1val kapcsolatban.<\/li>\n<\/ul>\n\n\n\n<p>Az NPS egy egyszer\u0171 \u00e9s k\u00f6nnyen haszn\u00e1lhat\u00f3 m\u00e9r\u0151sz\u00e1m, amely gyors pillanatk\u00e9pet ad az \u00fcgyfelek h\u0171s\u00e9g\u00e9r\u0151l \u00e9s el\u00e9gedetts\u00e9g\u00e9r\u0151l. <\/p>\n\n\n\n<p>Haszn\u00e1lhat\u00f3 a vev\u0151i el\u00e9gedetts\u00e9g id\u0151beli v\u00e1ltoz\u00e1sainak nyomon k\u00f6vet\u00e9s\u00e9re, az ipar\u00e1gi versenyt\u00e1rsak \u00f6sszehasonl\u00edt\u00e1s\u00e1ra, valamint a fejleszt\u00e9sre szorul\u00f3 ter\u00fcletek azonos\u00edt\u00e1s\u00e1ra.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Net Promoter Score Formula<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-formula-1024x512.png\" alt=\"\" class=\"wp-image-19206\" srcset=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-formula-1024x512.png 1024w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-formula-300x150.png 300w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-formula-768x384.png 768w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-formula-18x9.png 18w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-formula.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>A Net Promoter Score (NPS) kisz\u00e1m\u00edt\u00e1sa \u00fagy t\u00f6rt\u00e9nik, hogy kivonj\u00e1k a b\u00edr\u00e1l\u00f3k sz\u00e1zal\u00e9kos ar\u00e1ny\u00e1t (azok a v\u00e1s\u00e1rl\u00f3k, akik 0 \u00e9s 6 k\u00f6z\u00f6tti pontsz\u00e1mmal v\u00e1laszolnak) a prom\u00f3terek (9 vagy 10 ponttal v\u00e1laszol\u00f3 \u00fcgyfelek) sz\u00e1zal\u00e9kos ar\u00e1ny\u00e1b\u00f3l. <\/p>\n\n\n\n<p>A kapott pontsz\u00e1m <strong>-100 \u00e9s 100 k\u00f6z\u00f6tt lehet.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Nett\u00f3 prom\u00f3ter pontsz\u00e1ma ipar\u00e1g szerint<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry1-1024x1024.png\" alt=\"\" class=\"wp-image-19204\" srcset=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry1-1024x1024.png 1024w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry1-300x300.png 300w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry1-150x150.png 150w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry1-768x768.png 768w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry1-12x12.png 12w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry1.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry2-1024x1024.png\" alt=\"\" class=\"wp-image-19205\" srcset=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry2-1024x1024.png 1024w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry2-300x300.png 300w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry2-150x150.png 150w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry2-768x768.png 768w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry2-12x12.png 12w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/net-promoter-score-benchmarks-by-industry2.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Forr\u00e1s: Delighted by Qualtrics<\/figcaption><\/figure>\n<\/div>\n\n\n<p>Az al\u00e1bbi t\u00e1bl\u00e1zat a magas, alacsony \u00e9s \u00e1tlagos NPS-t mutatja az egyes ipar\u00e1gakban, valamint a referencia\u00e9rt\u00e9kben szerepl\u0151 v\u00e1llalatokat.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Ipar<\/strong><\/td><td><strong>Alacsony<\/strong><\/td><td><strong>\u00c1tlagos<\/strong><\/td><td><strong>Magas<\/strong><\/td><\/tr><tr><td>Aut\u00f3keresked\u0151k<\/td><td>33<\/td><td>48<\/td><td>63<\/td><\/tr><tr><td>Szoftver<\/td><td>28<\/td><td>41<\/td><td>55<\/td><\/tr><tr><td>F\u0151bb k\u00e9sz\u00fcl\u00e9kek<\/td><td>31<\/td><td>40<\/td><td>53<\/td><\/tr><tr><td>Beruh\u00e1z\u00e1sok<\/td><td>31<\/td><td>40<\/td><td>53<\/td><\/tr><tr><td>Sz\u00e1m\u00edt\u00f3g\u00e9pek \u00e9s t\u00e1blag\u00e9pek<\/td><td>8<\/td><td>40<\/td><td>60<\/td><\/tr><tr><td>Szupermarketek<\/td><td>20<\/td><td>39<\/td><td>59<\/td><\/tr><tr><td>Biztos\u00edt\u00e1s<\/td><td>19<\/td><td>37<\/td><td>68<\/td><\/tr><tr><td>Sz\u00e1llod\u00e1k<\/td><td>4<\/td><td>37<\/td><td>55<\/td><\/tr><tr><td>L\u00e9git\u00e1rsas\u00e1gok<\/td><td>18<\/td><td>37<\/td><td>55<\/td><\/tr><tr><td>Kiskeresked\u0151k<\/td><td>1<\/td><td>35<\/td><td>59<\/td><\/tr><tr><td>B\u00e9relt aut\u00f3k<\/td><td>222<\/td><td>34<\/td><td>49<\/td><\/tr><tr><td>Csomagk\u00e9zbes\u00edt\u00e9s<\/td><td>28<\/td><td>34<\/td><td>42<\/td><\/tr><tr><td>Bankok<\/td><td>17<\/td><td>32<\/td><td>62<\/td><\/tr><tr><td>Gyors kaja<\/td><td>1<\/td><td>30<\/td><td>53<\/td><\/tr><tr><td>Bankk\u00e1rty\u00e1k<\/td><td>13<\/td><td>30<\/td><td>60<\/td><\/tr><tr><td>Vezet\u00e9k n\u00e9lk\u00fcli hordoz\u00f3<\/td><td>12<\/td><td>29<\/td><td>36<\/td><\/tr><tr><td>seg\u00e9dprogramok<\/td><td>5<\/td><td>27<\/td><td>41<\/td><\/tr><tr><td>Eg\u00e9szs\u00e9g\u00fcgyi tervek<\/td><td>10<\/td><td>24<\/td><td>43<\/td><\/tr><tr><td>Internet szolg\u00e1ltat\u00e1s<\/td><td>2<\/td><td>16<\/td><td>33<\/td><\/tr><tr><td>TV szolg\u00e1ltat\u00e1s<\/td><td>-5<\/td><td>11<\/td><td>28<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><a href=\"https:\/\/delighted.com\/nps-benchmarks\" target=\"_blank\" rel=\"noopener\">\u00d6r\u00f6mmel <\/a>adatokat szolg\u00e1ltat az \u00e1tlagos Net Promoter Score (NPS) benchmarkr\u00f3l ipar\u00e1gonk\u00e9nt, amely megmutatja az egyes ipar\u00e1gak magas, alacsony \u00e9s \u00e1tlagos NPS-\u00e9rt\u00e9k\u00e9t, valamint a referencia\u00e9rt\u00e9kben szerepl\u0151 v\u00e1llalatokat. <\/p>\n\n\n\n<p>Az NPS m\u00e9ri az \u00fcgyfelek lojalit\u00e1s\u00e1t egy v\u00e1llalathoz, \u00e9s -100 \u00e9s 100 k\u00f6z\u00f6tt mozog, a magasabb pontsz\u00e1mok pedig nagyobb h\u0171s\u00e9get jeleznek.<\/p>\n\n\n\n<p>Az adatok azt mutatj\u00e1k, hogy a legmagasabb NPS-pontsz\u00e1mokat az aut\u00f3keresked\u0151k adj\u00e1k, alacsony, 33-as, \u00e1tlagos pontsz\u00e1ma 48-as, \u00e9s magas pontsz\u00e1ma 63-as. <\/p>\n\n\n\n<p>A szoftveripar szorosan lemarad, 41-es \u00e1tlagos pontsz\u00e1mmal. A f\u0151bb k\u00e9sz\u00fcl\u00e9kek, befektet\u00e9sek, valamint a sz\u00e1m\u00edt\u00f3g\u00e9pek \u00e9s t\u00e1blag\u00e9pek ipar\u00e1gai szint\u00e9n viszonylag magas \u00e1tlagos NPS-pontsz\u00e1mmal rendelkeznek, 40 \u00e9s 53 k\u00f6z\u00f6tt.<\/p>\n\n\n\n<p>M\u00e1s ipar\u00e1gak, p\u00e9ld\u00e1ul a szupermarketek, a biztos\u00edt\u00e1s, a sz\u00e1llod\u00e1k, a l\u00e9git\u00e1rsas\u00e1gok, a kiskeresked\u0151k, az aut\u00f3k\u00f6lcs\u00f6nz\u0151k, a csomagk\u00e9zbes\u00edt\u00e9s \u00e9s a bankok \u00e1tlagos NPS-pontsz\u00e1ma 32 \u00e9s 39 k\u00f6z\u00f6tt van. <\/p>\n\n\n\n<p>A gyors\u00e9ttermek, hitelk\u00e1rty\u00e1k, vezet\u00e9k n\u00e9lk\u00fcli szolg\u00e1ltat\u00f3k, k\u00f6z\u00fczemi szolg\u00e1ltat\u00e1sok \u00e9s eg\u00e9szs\u00e9g\u00fcgyi tervek viszonylag alacsony \u00e1tlagos NPS-pontsz\u00e1mmal rendelkeznek, 24 \u00e9s 30 k\u00f6z\u00f6tt. <\/p>\n\n\n\n<p>A legalacsonyabb \u00e1tlagos NPS-pontsz\u00e1m az internet- \u00e9s a TV-szolg\u00e1ltat\u00e1si \u00e1gazatban van, 11 \u00e9s 16 k\u00f6z\u00f6tt.<\/p>\n\n\n\n<p>Fontos megjegyezni, hogy a benchmark t\u00f6bb v\u00e1llalatot foglal mag\u00e1ban az egyes ipar\u00e1gakon bel\u00fcl, \u00e9s az NPS-pontsz\u00e1mok tartom\u00e1nya betekint\u00e9st ny\u00fajt az egyes ipar\u00e1gakon bel\u00fcli v\u00e1s\u00e1rl\u00f3i h\u0171s\u00e9g v\u00e1ltoz\u00e1saiba.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Hogyan lehet nyomon k\u00f6vetni a Net Promoter pontsz\u00e1m\u00e1t?<\/h3>\n\n\n\n<p>A Net Promoter Score (NPS) nyomon k\u00f6vet\u00e9se hat\u00e9kony m\u00f3dszer lehet v\u00e1llalkoz\u00e1sa sz\u00e1m\u00e1ra \u00fcgyfelei h\u0171s\u00e9g\u00e9nek m\u00e9r\u00e9s\u00e9re \u00e9s el\u00e9gedetts\u00e9g\u00fck felm\u00e9r\u00e9s\u00e9re.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/track-net-promoter-score-1024x1024.png\" alt=\"\" class=\"wp-image-19258\" srcset=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/track-net-promoter-score-1024x1024.png 1024w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/track-net-promoter-score-300x300.png 300w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/track-net-promoter-score-150x150.png 150w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/track-net-promoter-score-768x768.png 768w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/track-net-promoter-score-12x12.png 12w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/02\/track-net-promoter-score.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Sz\u00e1mos eszk\u00f6z \u00e1ll rendelkez\u00e9sre a Net Promoter Score k\u00f6vet\u00e9s\u00e9re, t\u00f6bbek k\u00f6z\u00f6tt:<\/p>\n\n\n\n<p><strong>Vibettrace<\/strong>: A vibetrace teljes k\u00f6r\u0171 megold\u00e1st k\u00edn\u00e1l az \u00fcgyfelekt\u0151l sz\u00e1rmaz\u00f3 adatok gy\u0171jt\u00e9s\u00e9re, bele\u00e9rtve a Net Promoter Score-t is. A platform lehet\u0151v\u00e9 teszi <a href=\"https:\/\/vibetrace.com\/hu\/ugyfel-visszajelzes-szoftver\/\" data-type=\"page\" data-id=\"14433\">v\u00e1laszokat gy\u0171jts\u00f6n k\u00f6zv\u00e9lem\u00e9ny-kutat\u00e1sokb\u00f3l\/felm\u00e9r\u00e9sekb\u0151l<\/a> k\u00fcl\u00f6nb\u00f6z\u0151 t\u00edpus\u00fa k\u00e9rd\u00e9sekb\u0151l.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"339\" src=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/03\/net-promoter-score-question-1024x339.png\" alt=\"\" class=\"wp-image-19625\" srcset=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/03\/net-promoter-score-question-1024x339.png 1024w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/03\/net-promoter-score-question-300x99.png 300w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/03\/net-promoter-score-question-768x254.png 768w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/03\/net-promoter-score-question-1536x508.png 1536w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/03\/net-promoter-score-question-2048x677.png 2048w, https:\/\/vibetrace.com\/wp-content\/uploads\/2023\/03\/net-promoter-score-question-18x6.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Adja hozz\u00e1 a Net Promoter Score k\u00e9rd\u00e9seket a k\u00e9szleteihez <\/figcaption><\/figure>\n\n\n\n<p><strong>SurveyMonkey: <\/strong>A SurveyMonkey egy n\u00e9pszer\u0171 felm\u00e9r\u00e9si eszk\u00f6z, amellyel NPS-felm\u00e9r\u00e9seket hozhat l\u00e9tre \u00e9s k\u00fcldhet el \u00fcgyfeleinek. A platform analitikai \u00e9s jelent\u00e9si funkci\u00f3kat is k\u00edn\u00e1l, amelyek seg\u00edts\u00e9g\u00e9vel nyomon k\u00f6vetheti az NPS-t az id\u0151 m\u00fal\u00e1s\u00e1val.<\/p>\n\n\n\n<p><strong>Wootric:<\/strong> A Wootric egy \u00fcgyf\u00e9l-visszajelz\u00e9si platform, amely az NPS-k\u00f6vet\u00e9sre specializ\u00e1l\u00f3dott. Val\u00f3s idej\u0171 elemz\u00e9seket \u00e9s jelent\u00e9seket biztos\u00edt, valamint olyan eszk\u00f6z\u00f6ket, amelyek seg\u00edtenek jav\u00edtani az \u00fcgyfelek lojalit\u00e1s\u00e1t \u00e9s megtart\u00e1s\u00e1t.<\/p>\n\n\n\n<p><strong>Promoter.io: <\/strong>A Promoter.io egy NPS-szoftver, amely sz\u00e1mos funkci\u00f3t k\u00edn\u00e1l a pontsz\u00e1m nyomon k\u00f6vet\u00e9s\u00e9hez \u00e9s jav\u00edt\u00e1s\u00e1hoz. Olyan funkci\u00f3kat tartalmaz, mint az automatiz\u00e1lt felm\u00e9r\u00e9sek, a hangulatelemz\u00e9s \u00e9s az \u00fcgyfelek visszajelz\u00e9seinek kezel\u00e9se.<\/p>\n\n\n\n<p><strong>\u00d6r\u00f6mmel: <\/strong>A Delighted egy NPS-k\u00f6vet\u00e9si \u00e9s \u00fcgyf\u00e9l-visszajelz\u00e9si platform, amely lehet\u0151v\u00e9 teszi felm\u00e9r\u00e9sek k\u00fcld\u00e9s\u00e9t e-mailben, SMS-ben vagy webhely\u00e9n. Analitikai \u00e9s jelent\u00e9sk\u00e9sz\u00edt\u0151 eszk\u00f6z\u00f6ket biztos\u00edt, amelyek seg\u00edts\u00e9g\u00e9vel nyomon k\u00f6vetheti az NPS-t az id\u0151 m\u00fal\u00e1s\u00e1val, \u00e9s azonos\u00edthatja a v\u00e1s\u00e1rl\u00f3i visszajelz\u00e9sek trendjeit \u00e9s mint\u00e1it.<\/p>\n\n\n\n<p>V\u00e9gs\u0151 soron az NPS nyomon k\u00f6vet\u00e9s\u00e9nek legjobb eszk\u00f6ze az \u00d6n egyedi ig\u00e9nyeit\u0151l \u00e9s k\u00f6lts\u00e9gvet\u00e9s\u00e9t\u0151l f\u00fcgg. <\/p>\n\n\n\n<p>Fontos, hogy olyan eszk\u00f6zt v\u00e1lasszon, amely biztos\u00edtja a pontsz\u00e1mok nyomon k\u00f6vet\u00e9s\u00e9hez \u00e9s id\u0151beli jav\u00edt\u00e1s\u00e1hoz sz\u00fcks\u00e9ges funkci\u00f3kat \u00e9s funkci\u00f3kat.<\/p>\n\n\n<div class=\"gb-container gb-container-4fe8fb59\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-4e3009e9\">\n<div class=\"gb-grid-column gb-grid-column-2156c324\"><div class=\"gb-container gb-container-2156c324\"><div class=\"gb-inside-container\">\n\n<p class=\"gb-headline gb-headline-becb76a4 gb-headline-text\">Tetszik ez a cikk?<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-d0253076 gb-headline-text\">Csatlakozzon CX for Retail dedik\u00e1lt h\u00edrlevel\u00fcnkh\u00f6z!<\/p>\n\n\n<div class=\"gb-container gb-container-d5704067\"><div class=\"gb-inside-container\">\n<div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2022\/11\/female_avg-1024x1024.jpeg\" alt=\"\" class=\"wp-image-15727\" style=\"width:188px;height:188px\" srcset=\"https:\/\/vibetrace.com\/wp-content\/uploads\/2022\/11\/female_avg.jpeg 1024w, https:\/\/vibetrace.com\/wp-content\/uploads\/2022\/11\/female_avg-300x300.jpeg 300w, https:\/\/vibetrace.com\/wp-content\/uploads\/2022\/11\/female_avg-150x150.jpeg 150w, https:\/\/vibetrace.com\/wp-content\/uploads\/2022\/11\/female_avg-768x768.jpeg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div><\/div>\n\n\n<p class=\"gb-headline gb-headline-ef94572a gb-headline-text\">Maradjon kapcsolatban azzal, ami igaz\u00e1n fontos digit\u00e1lis bev\u00e9telei optimaliz\u00e1l\u00e1s\u00e1hoz.<\/p>\n\n\n\n<form style=\"width:100%; display:block; text-align:center; margin:0px auto 20px auto\" action=\"https:\/\/pages.vtcdn.net\/lists\/213\/2626\/0MOEaLRBEknB\/subscribe\" name=\"blue_woman\" method=\"POST\" target=\"_blank\" data-trp-original-action=\"https:\/\/pages.vtcdn.net\/lists\/213\/2626\/0MOEaLRBEknB\/subscribe\">\n<div style=\"width:100%; margin:10px 0\"><input style=\"width:100%\" type=\"text\" name=\"email\" value=\"\" placeholder=\"Email c\u00edm\"><\/div>\n<div style=\"width:100%; margin:10px 0\"><input style=\"width:100%\" type=\"text\" name=\"firstname\" value=\"\" placeholder=\"Keresztn\u00e9v\"><\/div>\n<input type=\"hidden\" name=\"source\" value=\"blog_blue_woman\">\n<input type=\"text\" name=\"__em\" value=\"\" style=\"display:none\">\n<input type=\"text\" name=\"__email\" value=\"\" style=\"display:none\">\n<input type=\"text\" name=\"__name\" value=\"\" style=\"display:none\">\n<div class=\"gb-button-wrapper\">\n<button type=\"submit\" class=\"gb-button gb-button-text\" style=\"width:100%\">Iratkozz fel<\/button>\n<\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"hu\"\/><\/form>\n\n\n\n<p class=\"has-small-font-size\">A gombra kattintva elfogadja a mi <a rel=\"noreferrer noopener\" href=\"https:\/\/vibetrace.com\/hu\/felhasznalasi-feltetelek\/\" target=\"_blank\">Felhaszn\u00e1l\u00e1si felt\u00e9telek<\/a>. Ezenk\u00edv\u00fcl meg kell er\u0151s\u00edtenie az e-mail c\u00edm\u00e9t.<\/p>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\">Milyen gyakran kell ellen\u0151rizni a Net Promoter pontsz\u00e1mot?<\/h3>\n\n\n\n<p>A Net Promoter Score (NPS) ellen\u0151rz\u00e9s\u00e9nek gyakoris\u00e1ga a v\u00e1llalkoz\u00e1s jelleg\u00e9t\u0151l, az \u00fcgyf\u00e9lb\u00e1zis m\u00e9ret\u00e9t\u0151l \u00e9s az NPS nyomon k\u00f6vet\u00e9s\u00e9re vonatkoz\u00f3 c\u00e9lokt\u00f3l f\u00fcgg\u0151en v\u00e1ltozhat. \u00c1ltal\u00e1ban c\u00e9lszer\u0171 rendszeresen ellen\u0151rizni az NPS-t a trendek nyomon k\u00f6vet\u00e9se \u00e9s a v\u00e1s\u00e1rl\u00f3i hangulat v\u00e1ltoz\u00e1sainak azonos\u00edt\u00e1sa \u00e9rdek\u00e9ben.<\/p>\n\n\n\n<p>\u00cdme n\u00e9h\u00e1ny \u00e1ltal\u00e1nos m\u00f3dszer az NPS ellen\u0151rz\u00e9s\u00e9re:<\/p>\n\n\n\n<p><strong>Negyed\u00e9venk\u00e9nt: <\/strong>Az NPS negyed\u00e9vente (vagyis h\u00e1romhavonta) t\u00f6rt\u00e9n\u0151 ellen\u0151rz\u00e9se \u00e1ltal\u00e1nos megk\u00f6zel\u00edt\u00e9s. Ez a gyakoris\u00e1g lehet\u0151v\u00e9 teszi, hogy nyomon k\u00f6vesse az \u00fcgyfelek hangulat\u00e1nak id\u0151beli v\u00e1ltoz\u00e1sait, \u00e9s e trendek alapj\u00e1n m\u00f3dos\u00edtsa strat\u00e9gi\u00e1j\u00e1t.<\/p>\n\n\n\n<p><strong>Havi: <\/strong>Ha v\u00e1llalkoz\u00e1sa gyorsan fejl\u0151d\u0151 ipar\u00e1gban m\u0171k\u00f6dik, vagy gyakori v\u00e1ltoz\u00e1st tapasztal az \u00fcgyfelek hangulat\u00e1ban, \u00e9rdemes havonta egyszer ellen\u0151riznie az NPS-t. Ez a megk\u00f6zel\u00edt\u00e9s lehet\u0151v\u00e9 teszi, hogy gyorsan reag\u00e1ljon az \u00fcgyfelek hangulat\u00e1nak v\u00e1ltoz\u00e1saira, \u00e9s ennek megfelel\u0151en m\u00f3dos\u00edtsa strat\u00e9gi\u00e1j\u00e1t.<\/p>\n\n\n\n<p><strong>Folyamatosan: <\/strong>Egyes v\u00e1llalkoz\u00e1sok folyamatosan ellen\u0151rzik az NPS-t olyan eszk\u00f6z\u00f6k seg\u00edts\u00e9g\u00e9vel, amelyek lehet\u0151v\u00e9 teszik az \u00fcgyfelek visszajelz\u00e9seinek val\u00f3s idej\u0171 nyomon k\u00f6vet\u00e9s\u00e9t \u00e9s elemz\u00e9s\u00e9t. Ez a megk\u00f6zel\u00edt\u00e9s akkor lehet hasznos, ha nagy \u00fcgyf\u00e9lk\u00f6rrel rendelkezik, vagy ha az \u00fcgyfelek v\u00e9lem\u00e9nye gyakran v\u00e1ltozik.<\/p>\n\n\n\n<p>V\u00e9gs\u0151 soron az NPS ellen\u0151rz\u00e9s\u00e9nek gyakoris\u00e1g\u00e1nak \u00f6sszhangban kell lennie az \u00fczleti c\u00e9ljaival \u00e9s er\u0151forr\u00e1saival. Fontos, hogy k\u00f6vetkezetes \u00fctemez\u00e9st hozzon l\u00e9tre az NPS ellen\u0151rz\u00e9s\u00e9re \u00e9s a megszerzett ismeretek felhaszn\u00e1l\u00e1s\u00e1ra az \u00fcgyf\u00e9l\u00e9lm\u00e9ny jav\u00edt\u00e1sa \u00e9s a n\u00f6veked\u00e9s \u00f6szt\u00f6nz\u00e9se \u00e9rdek\u00e9ben.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Net Promoter Score Calculator<\/h2>\n\n\n\n<p>Ki szeretn\u00e9 sz\u00e1m\u00edtani a nett\u00f3 prom\u00f3ter pontsz\u00e1m\u00e1t? Haszn\u00e1lja az al\u00e1bbi egyszer\u0171 sz\u00e1mol\u00f3g\u00e9p\u00fcnket.<\/p>\n\n\n<div class=\"gb-container gb-container-c4533411\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Net Promoter Score Calculator<\/h3>\n\n\n\n<style>\n      .input {\n        text-align: center;\n      }\n    <\/style>\n    <div class=\"container\">\n      <form action=\"\">\n<div class=\"row\">\n        <label>Prom\u00f3terek sz\u00e1ma: <input type=\"number\" min=\"0\" value=\"70\" id=\"promoters\" class=\"input\" required=\"\"><\/label>\n<\/div>\n<div class=\"row\">\n        <label>Az ellenz\u0151k sz\u00e1ma: <input type=\"number\" min=\"0\" value=\"20\" id=\"detractors\" class=\"input\" required=\"\"><\/label>\n<\/div>\n<div class=\"row\">\n        <label>Passz\u00edvak sz\u00e1ma: <input type=\"number\" min=\"0\" value=\"10\" id=\"passives\" class=\"input\" required=\"\"><\/label>\n<\/div>\n        <button type=\"button\" onclick=\"calculateConversionRate();\">Kisz\u00e1m\u00edtja<\/button>\n        <br>\n        <span>NPS: <span id=\"conversionRate\"><\/span><\/span>\n      <input type=\"hidden\" name=\"trp-form-language\" value=\"hu\"\/><\/form>\n    <\/div>\n    <script>\n      function calculateConversionRate() {\n        var promoters = parseInt(document.getElementById('promoters').value);\n        var detractors = parseInt(document.getElementById('detractors').value);\n        var passives = parseInt(document.getElementById('passives').value);\n        var total = promoters + passives + detractors;\n        var conversionRate = (promoters\/total)*100 - (detractors\/total)*100;\n        document.getElementById('conversionRate').innerHTML = conversionRate;\n      }\n    <\/script>\n\n<\/div><\/div>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Fontos tudnival\u00f3k a Net Promoter Score-r\u00f3l<\/h2>\n\n\n\n<p>A Net Promoter Score (NPS) egy n\u00e9pszer\u0171 m\u00e9r\u0151sz\u00e1m, amelyet az \u00fcgyfelek h\u0171s\u00e9g\u00e9nek \u00e9s el\u00e9gedetts\u00e9g\u00e9nek m\u00e9r\u00e9s\u00e9re haszn\u00e1lnak. \u00cdme n\u00e9h\u00e1ny fontos tudnival\u00f3 az NPS-r\u0151l:<\/p>\n\n\n\n<p><strong>Egyetlen k\u00e9rd\u00e9s alapj\u00e1n:<\/strong> &quot;0-t\u00f3l 10-ig terjed\u0151 sk\u00e1l\u00e1n mekkora val\u00f3sz\u00edn\u0171s\u00e9ggel aj\u00e1nlja term\u00e9k\u00fcnket\/szolg\u00e1ltat\u00e1sunkat egy bar\u00e1tj\u00e1nak vagy koll\u00e9g\u00e1j\u00e1nak?&quot; V\u00e1laszuk alapj\u00e1n az \u00fcgyfeleket becsm\u00e9rl\u0151knek (0-6), passz\u00edvnak (7-8) vagy prom\u00f3ternek (9-10) sorolj\u00e1k.<\/p>\n\n\n\n<p><strong>Benchmarking eszk\u00f6z:<\/strong> Lehet\u0151v\u00e9 teszi v\u00e1s\u00e1rl\u00f3i h\u0171s\u00e9g\u00e9nek \u00e9s el\u00e9gedetts\u00e9g\u00e9nek \u00f6sszehasonl\u00edt\u00e1s\u00e1t a versenyt\u00e1rsak\u00e9val.<\/p>\n\n\n\n<p><strong>M\u00e9rje meg az \u00fcgyfelek lojalit\u00e1s\u00e1t \u00e9s el\u00e9gedetts\u00e9g\u00e9t. <\/strong>M\u00e1s m\u00e9r\u0151sz\u00e1mok, mint p\u00e9ld\u00e1ul az \u00fcgyf\u00e9l-el\u00e9gedetts\u00e9g (CSAT) \u00e9s a v\u00e1s\u00e1rl\u00f3i er\u0151fesz\u00edt\u00e9sek pontsz\u00e1ma (CES), tov\u00e1bbi betekint\u00e9st ny\u00fajthatnak az \u00fcgyf\u00e9l\u00e9lm\u00e9nybe.<\/p>\n\n\n\n<p><strong>A leghat\u00e9konyabb, ha m\u00e1s v\u00e1s\u00e1rl\u00f3i visszajelz\u00e9sekkel \u00e9s adatforr\u00e1sokkal egy\u00fctt haszn\u00e1lj\u00e1k. <\/strong>Fontos, hogy min\u0151s\u00e9gi visszajelz\u00e9seket gy\u0171jts\u00fcnk \u00e9s adatelemz\u00e9st v\u00e9gezz\u00fcnk, hogy meg\u00e9rts\u00fck a v\u00e1s\u00e1rl\u00f3i hangulat m\u00f6g\u00f6tt megh\u00faz\u00f3d\u00f3 okokat, \u00e9s azonos\u00edtsuk a fejlesztend\u0151 ter\u00fcleteket.<\/p>\n\n\n\n<p><strong>Az \u00fcgyf\u00e9l\u00e9lm\u00e9ny \u00e9s az \u00fczleti n\u00f6veked\u00e9s jav\u00edt\u00e1sa.<\/strong> Az\u00e1ltal, hogy azonos\u00edtja azokat a ter\u00fcleteket, ahol az \u00fcgyfelek el\u00e9gedetlenek, \u00e9s megoldja ezeket a probl\u00e9m\u00e1kat, n\u00f6velheti az \u00fcgyfelek lojalit\u00e1s\u00e1t, megtart\u00e1s\u00e1t \u00e9s az aj\u00e1nl\u00e1sokat.<\/p>\n\n\n\n<p><strong>Kritik\u00e1nak kit\u00e9ve. <\/strong>Egyesek azzal \u00e9rvelnek, hogy t\u00fals\u00e1gosan leegyszer\u0171s\u00edti a v\u00e1s\u00e1rl\u00f3i \u00e9lm\u00e9nyt, \u00e9s nem k\u00e9pes megragadni a v\u00e1s\u00e1rl\u00f3i hangulat \u00f6sszetetts\u00e9g\u00e9t.<\/p>\n\n\n\n<p>\u00d6sszess\u00e9g\u00e9ben az NPS \u00e9rt\u00e9kes eszk\u00f6z az \u00fcgyfelek lojalit\u00e1s\u00e1nak \u00e9s el\u00e9gedetts\u00e9g\u00e9nek m\u00e9r\u00e9s\u00e9re, de m\u00e1s m\u00e9r\u0151sz\u00e1mokkal \u00e9s adatforr\u00e1sokkal egy\u00fctt kell haszn\u00e1lni az \u00fcgyf\u00e9l\u00e9lm\u00e9ny \u00e1tfog\u00f3 meg\u00e9rt\u00e9se \u00e9rdek\u00e9ben.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A Net Promoter Score-hoz kapcsol\u00f3d\u00f3 mutat\u00f3k<\/h2>\n\n\n\n<p>Sz\u00e1mos egy\u00e9b m\u00e9r\u0151sz\u00e1m is szorosan kapcsol\u00f3dik a Net Promoter Score-hoz (NPS), \u00e9s ezeket figyelembe kell venni egy v\u00e1llalkoz\u00e1s teljes\u00edtm\u00e9ny\u00e9nek \u00e9rt\u00e9kel\u00e9sekor:<\/p>\n\n\n<div class=\"gb-container gb-container-f80d3d7f\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-a56ca273\">\n<div class=\"gb-grid-column gb-grid-column-41d958d5\"><div class=\"gb-container gb-container-41d958d5\"><div class=\"gb-inside-container\">\n<div class=\"gb-container gb-container-41d958d5\"><div class=\"gb-inside-container\">\n\n<h4 class=\"wp-block-heading\"><strong>\u00dcgyf\u00e9l-el\u00e9gedetts\u00e9gi pontsz\u00e1m<\/strong><\/h4>\n\n\n\n<p>Annak m\u00e9rt\u00e9ke, hogy a v\u00e1s\u00e1rl\u00f3k mennyire el\u00e9gedettek egy v\u00e1llalat term\u00e9keivel vagy szolg\u00e1ltat\u00e1saival.<\/p>\n\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-4be5881c\"><div class=\"gb-container gb-container-4be5881c\"><div class=\"gb-inside-container\">\n<div class=\"gb-container gb-container-4be5881c\"><div class=\"gb-inside-container\">\n\n<h4 class=\"wp-block-heading\"><strong>\u00dcgyf\u00e9lkifejez\u00e9si pontsz\u00e1m<\/strong><\/h4>\n\n\n\n<p>Annak m\u00e9rt\u00e9ke, hogy az \u00fcgyfelek milyen k\u00f6nnyed\u00e9n tudj\u00e1k haszn\u00e1lni az \u00d6n term\u00e9k\u00e9t vagy szolg\u00e1ltat\u00e1s\u00e1t, vagy elv\u00e9gezni egy adott feladatot.<\/p>\n\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-f2770bcb\"><div class=\"gb-container gb-container-f2770bcb\"><div class=\"gb-inside-container\">\n<div class=\"gb-container gb-container-4be5881c\"><div class=\"gb-inside-container\">\n\n<h4 class=\"gb-headline gb-headline-367efc9a gb-headline-text\"><strong>Visszatart\u00e1si m\u00e9rt\u00e9k<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/vibetrace.com\/hu\/visszaru-ugyfeldij\/\" data-type=\"post\" data-id=\"18886\">Azon \u00fcgyfelek sz\u00e1zal\u00e9kos ar\u00e1nya, akik egy adott id\u0151kereten bel\u00fcl m\u00e1sodszor is v\u00e1s\u00e1roltak.<\/a><\/p>\n\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>A Vibetrace egy olyan \u00fcgyf\u00e9l-elk\u00f6telez\u0151d\u00e9si platform, amely sz\u00e1mos eszk\u00f6zt k\u00edn\u00e1l v\u00e1llalkoz\u00e1sa sz\u00e1m\u00e1ra a Net Promoter Score (NPS) optimaliz\u00e1l\u00e1s\u00e1hoz, valamint az \u00e1ltal\u00e1nos \u00fcgyf\u00e9l-el\u00e9gedetts\u00e9g \u00e9s h\u0171s\u00e9gszint jav\u00edt\u00e1s\u00e1hoz.<\/p>\n\n\n\n<p>Val\u00f3j\u00e1ban a Vibetrace biztos\u00edt a v\u00e1llalkoz\u00e1sok sz\u00e1m\u00e1ra<strong> r\u00e9szletes elemz\u00e9si \u00e9s jelent\u00e9sk\u00e9sz\u00edt\u0151 eszk\u00f6z\u00f6k<\/strong> amelyek felhaszn\u00e1lhat\u00f3k az NPS-pontsz\u00e1mok id\u0151beli nyomon k\u00f6vet\u00e9s\u00e9re \u00e9s a v\u00e1s\u00e1rl\u00f3i el\u00e9gedetts\u00e9gi szint tendenci\u00e1inak azonos\u00edt\u00e1s\u00e1ra. <\/p>\n\n\n\n<p>Ez seg\u00edthet adatvez\u00e9relt d\u00f6nt\u00e9sek meghozatal\u00e1ban az \u00fcgyf\u00e9l\u00e9lm\u00e9ny jav\u00edt\u00e1sa \u00e9s az NPS optimaliz\u00e1l\u00e1sa \u00e9rdek\u00e9ben.<\/p>\n\n\n\n<p><strong>Csatlakozzon e-mail list\u00e1nkhoz m\u00e9g ma, \u00e9s tapasztalja meg az e-mail marketing automatiz\u00e1l\u00e1si platformunkban rejl\u0151 teljes potenci\u00e1lt kamp\u00e1nyai fejleszt\u00e9s\u00e9hez.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>A nett\u00f3 prom\u00f3ci\u00f3s pontsz\u00e1m egy kulcsfontoss\u00e1g\u00fa m\u00e9r\u0151sz\u00e1m, amely m\u00e9ri az \u00d6n \u00fcgyf\u00e9l\u00fatj\u00e1nak tapasztalatait. \u2026 <a title=\"Net Promoter pontsz\u00e1m\" class=\"read-more\" href=\"https:\/\/vibetrace.com\/hu\/net-promoter-pontszam\/\" aria-label=\"Tov\u00e1bbi inform\u00e1ci\u00f3 a Net Promoter Score-r\u00f3l\"> <\/a><\/p>","protected":false},"author":8,"featured_media":19355,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[83],"tags":[57,89,102],"class_list":["post-19196","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-metrics-kpis","tag-marketing-definitions","tag-level2","tag-marketing-metrics","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50"],"_links":{"self":[{"href":"https:\/\/vibetrace.com\/hu\/wp-json\/wp\/v2\/posts\/19196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vibetrace.com\/hu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vibetrace.com\/hu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vibetrace.com\/hu\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/vibetrace.com\/hu\/wp-json\/wp\/v2\/comments?post=19196"}],"version-history":[{"count":0,"href":"https:\/\/vibetrace.com\/hu\/wp-json\/wp\/v2\/posts\/19196\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vibetrace.com\/hu\/wp-json\/wp\/v2\/media\/19355"}],"wp:attachment":[{"href":"https:\/\/vibetrace.com\/hu\/wp-json\/wp\/v2\/media?parent=19196"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vibetrace.com\/hu\/wp-json\/wp\/v2\/categories?post=19196"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vibetrace.com\/hu\/wp-json\/wp\/v2\/tags?post=19196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}